cannot request PAC code

[ionP]

hi there

I am trying to request a PAC code but I am unable to do do online

when I navigate to Manage Contracts - Thinking of switching from O2? - the box is blank, not showing any numbers, I input the number manually and hit search but nothing comes out, blank box, "nothing matching records found"

Can you please help? 

Thank you

[MI5]

@ionP 

All ways here Guide: How to get your PAC [June 2021 Update] 

[ionP]

I tried text PAC to 65075 and texted INFO to 85075 - not working 😞

I tried manage contacts - thinking of switching from O2 - etc. but the box is blanked and shows no results

I am also unable to call the customer services 😞 apart from the 8002 number) the other numbers from abroad are not working

[ionP]

this is what happens when I access this page, anyone encountered this?

[Enlli]

As a side note if you are abroad you may have problems getting a PAC to work anyway. The phones need to be on a UK networks.

[MI5 · Accepted solution]

@ionP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[ionP]

wow, really? how do I manage this then?