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cannot request PAC code

ionP
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hi there

 

I am trying to request a PAC code but I am unable to do do online

 

when I navigate to Manage Contracts - Thinking of switching from O2? - the box is blank, not showing any numbers, I input the number manually and hit search but nothing comes out, blank box, "nothing matching records found"

 

Can you please help? 

 

Thank you

 

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MI5
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@ionP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@ionP 

All ways here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ionP
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I tried text PAC to 65075 and texted INFO to 85075 - not working 😞

 

I tried manage contacts - thinking of switching from O2 - etc. but the box is blanked and shows no results

I am also unable to call the customer services 😞 apart from the 8002 number) the other numbers from abroad are not working

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ionP
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this is what happens when I access this page, anyone encountered this? Screen Shot 2022-11-15 at 10.25.01.jpg

 

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Enlli
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As a side note if you are abroad you may have problems getting a PAC to work anyway. The phones need to be on a UK networks.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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@ionP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ionP
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wow, really? how do I manage this then?

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