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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237304 Views
  • 2 replies
  • 2 kudos

Resolved! Ending contract

Hi there, I’m on a 24 month 02 refresh contract which doesn’t end until December 2023 so I’m nearly half was through, however if I was able to pay off the phone fully now, would I still be tied in with 02 to continue paying off the sim/contract eleme...

66Margo66 by • Level 1: Joiner
  • 844 Views
  • 5 replies
  • 0 kudos

Resolved! Plus Plan help

Hi I've upgraded to a PLUS plan and I've spoken to O2 but am still a bit confused...When I go to the US, can I make a phone call to a US phone number without a charge?When in the US, can I call a UK number or UK mobile number without a charge or shou...

RachieM by • Level 1: Joiner
  • 1043 Views
  • 5 replies
  • 0 kudos

Apple Watch Series 8

Got an Apple Watch cellular from Apple Store and the Apple is connected and I’ve added £5 data plan for the Watch but when I put the phone on Airplane Mode, we can’t make calls on the Apple Watch can someone help me

daydinho by • Level 1: Joiner
  • 1316 Views
  • 10 replies
  • 0 kudos

Resolved! call charge

I have been charged £47.85 plus vat £58.00 on the 17/10/2022 to Avast Do I complain to you for this charge or to Avast As I want a refund for this amount.RegardsRoger Brett

RB02 by • Level 1: Joiner
  • 432 Views
  • 2 replies
  • 0 kudos

Resolved! How to find last years bill

I am in the process of doing my tax return for my business and I need to find my phone bills from April 20211 to April 2022. Where can I find this information.?

Am8492 by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong phone ordered

I’ve just ordered a new contact iPhone 14 I was supposed to order the pro max and have ordered the pro, is there anyway I can change this as order has been confirmed but hasn’t yet processed? Thanks

Kath3 by • Level 1: Joiner
  • 558 Views
  • 3 replies
  • 0 kudos

Resolved! Contract

What consequences if I break my contact early

Johnh112 by • Level 1: Joiner
  • 423 Views
  • 2 replies
  • 0 kudos

Resolved! Returns Process Timeframe

HelloI’ve decided to return my iPhone 14 pro, I will be placing an order for the 14 Pro max instead. I was told by customer service that I can only place my “re-upgrade” order once the device is showing on the system as returned. How soon after retur...

Resolved! Esim

HelloI plan to move to O2, my current phone is an iphone 11pro max.I need an esim from 02 on a sim only plan.What are my options?

nsat65 by • Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel

How do I just cancel my contract I'm not setting any new ones up etc 

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