New to O2 and can’t receive any texts or calls from outside O2 network.

[JolouC62]

I’ve tried all resets and a new sim but nothing working. I am unable to pay for anything using my card to online due to not being able to access OTP! I feel very isolated as I can’t receive any calls and worry that my kids can’t contact me in an emergency. 
Spoken to O2 who apparently have asked the back room to contact me, however reading some of the message threads on here I am really worried I’ll never get it sorted. 
No help at all from o2. They know about this problem, so why can’t they be honest on the phone and just tell me there is an issue with the porting? 
I am so frustrated! 

[Enlli]

As you have tried the usual channels I'll tag a Community Advisor who will be on duty Monday morning

@O2Sarah-  Can you have a look for @JolouC62 please?

[O2Sarah-]

Thanks for the tag @Enlli 😊

@JolouC62 I will send you a message so we can look into this.