Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

Can you take out a phone in contract but the handset only?

Resolved! Phone is cut off

How do I call 02 to talk about my bill when my phn is cut off

Resolved! Upgrade

So normally before your contract is due up O2 allow you to upgrade without needing to pay off the outstanding balance. My boyfriend was able to do it in 2020 where they paid off a lot of his phone and allowed an upgrade. I’ve been keeping an eye on m...

Resolved! Billed before SIM arrives

Hi, I am a new customer, having signed up to VOLT on Virgin media.Just been billed a full month, the day after my order, SIM hasn't even arrived yet, can't get any help on the website, as the number is of the SIM which hasn't come yet. I will be usin...

Resolved! iPhone 14 pro max

Do we have any update of when we should receive our iPhone 14 pro max? Ordered at the beginning of this month.

Resolved! What's going on

Had contract with o2, Coverage was bad so in second day of contract i called O2 and got cancelled my contract, but why i'm getting bill for 152 pounds now ? Just got email 152.81 and it's gonna be taken out in 14 days

cannot use premium mms

I cannot usee premium MMS, I used to be able to until I changed my tariff and despite even fully resetting my phone and all permissions it will not send premium mms, I have no spend cap I have no parental controls def well over 21 with 42 yrs experie...

Resolved! Terrible service

My new phone was faulty, it wouldn’t hold its charge. They arranged for a courier to bring a new one. They didn’t text me and when he turned up on our doorstep , he wanted the faulty phone, but obviously I hadn’t reset it so he left without giving me...

Split port?

Hi, I ported my number from ee to o2 yesterday however I am still receiving calls on my old phone. On my new phone I can make calls but not receive them. I’ve contacted customer services twice and each time they have said it should sort itself out by...

New order

Order a new phone and was sent out the documents for phone, plan and t&c's, like I did a few years ago. Everything was fine then and now given same documents also signed them. Waited 3 days and no sign of o2 sending out phone or even contacting me so...

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