on 18-01-2023 13:17
My contract expired nearly a year ago and I’ve only just noticed I’ve still been paying
Solved! Go to Solution.
18-01-2023 13:22 - edited 18-01-2023 13:23
18-01-2023 13:22 - edited 18-01-2023 13:23
It will carry on a rolling monthly basis until you cancel
18-01-2023 13:22 - edited 18-01-2023 13:23
18-01-2023 13:22 - edited 18-01-2023 13:23
on 18-01-2023 13:30
Contracts don't expire @DannyC , you sign up for a minimum term which turns into a rolling deal
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 18-01-2023 14:57
on 18-01-2023 14:57
@DannyC If your contract has expired you should only be paying the airtime, and not the device. If that's not the case you need to speak to customer service: 202 from your mobile or 0344 809 0202, 0800 902 0217
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)