Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

5g speeds am I missing something?

Hi guys, I use a oppo find x2 Pro and I get 5g on the signal notification, but my word is the 5g slow! I can only average about 20mbps maximum, download speed, is this right? I thought 5g was meant to be faster am I missing something ml

marvi0 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! ID for signing up to a contract online

Hopefully someone can help me, I've been trying to find the info online but feel like I've been getting conflicting information. I'm planning on getting a new pay monthly contract and phone next week and am going to order online. What ID or documents...

Being reconnected

Hi I just phoned o2 because they disconnected me completely came to an arrangement with them to pay not this Monday but Monday after and they said they’d reconnected me it’s been like 30 mins and I’m still not reconnected anyone know what I can do vi...

Ryan21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

No access

Recieved call to change package 10 day's ago but unable to use as it tells me "Not registered on network"So I cannot call anymore.

Renown by Level 1: Joiner
  • 1 replies
  • 0 kudos


Bought a new contract with o2 first payment being 45 pounds and all other payments being 35 they have tried to take 70 pounds out my account and after speak to an advisor they said to cancel the direct debit and to pay the 45 when I get paid have tri...

Joel20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Using my phone abroad

I have to travel to Africa for work but want to be able to use my phone to call back home to UK. Is there a plan that I can use to help keep the phone charges down?

Peel2504 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I have a 4G Hauwei mobile data box and I use an Acer laptop and a kindle tablet for my work. I am travelling to Germany on Monday . Will it still normal . If not what do I have to do to correct the issue?

Deepee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim

I am upgrading from iPhone 6 to 11 Mac Pro. Do I need a new sim?

Ooooone by Level 1: Joiner
  • 2 replies
  • 0 kudos

Itemised calls within the last 6 months on pay monthly contract

HiI am trying to view my itemised calls in August 2020 as I understand I should be able to view these online but not on the mobile app.I have tried both however I can only view the itemised calls for my most recent bill despite my research stating th...

Ma4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Live Chat

Where is the live chat option on this website and why is it so hard to find anything on here???!!

LR91 by Level 1: Joiner
  • 3 replies
  • 0 kudos