Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Your current 18+ settings are: Off meaning?

If Age Verification page shows "Your current 18+ settings are: OFF" does this mean blocking of 18+ sites is off or access to 18+ sites is off please?

Resolved! Barred Number

I am abroad and I can no longer make or receive calls but I can receive text messages.

Resolved! Denied application for contract

Am after a bit of help, my Vodafone contract ended at the end of november, I found a good deal with ID Mobile on a 1 month sim only plan so transferred to them but then find out are awful so last week took out a 12 month O2 sim only plan. The sim car...

Resolved! Contract

Hi, currently going to Oz on a working visa in January for roughly a year. I wanted to know my options regarding my contract, can I pause it whilst I’m away or will I need to still make payments for a phone number I won’t be using.

sim not provisioned

Hi Is anyone experiencing this issue, recently moved my number from tesco to 02, for the last 24 hours I've had no service on any sim card and when you call the number it says the number you have called has no been recognised, I'm also getting a noti...

Victim of 40% off plan scam

Advice is appreciated here please? I have been a victim of the 40%off your plan scam. I stupidly took a call from someone claiming to be from O2 and that's when it all started. I now have apple watch, insurance and a £5 extra synced to my mobile plan...

Resolved! Unable to add Amazon Prime to my plan

I got a text about adding Amazon Prime to my bill and saving £2 off of my airtime. I already to this with Disney+. I've tried multiple times now to add it and when I get to the stage of ticking the terms box and clicking add I just get a "Oops. Sorry...

Resolved! Set up personal hotspot

I have been trying to tether my laptop to my phone. When I was with three all I had to do was toggle hotspot on and it worked. Now the toggle button has disappeared and been replaced by set up personal hotspot which directs to a website which is no h...

upgrade sim only from 24 month tariff to 30 day?

I was just wondering if I can 'upgrade' my tariff from a 24 month to a 30 day one? I am on a SIM only deal (unlimited data, calls and texts, £26ppm) and use it for mobile broadband. I have the option to upgrade my tariff but was confused about whethe...

Resolved! How long does it take for replacement stock to come back in?

I’ve recently had an insurance claim approved for my lost iPhone 14 pro max. Unfortunately, they do not have the item in stock at the moment. However, I haven’t been given a timeframe by o2 insure as to when they expect to have new stock. Has anyone ...

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