Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


I’d like to cancel my Disney subscription please

Holly4 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Nhs discount

Anyone know how to apply for the nhs discount on your contract. Made it sound so easy instore? Cannot find it anywhere?

Dancj1986 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Final phone bill I didn’t expect?

Hello I cancelled my contract 1 day before it was due to end and this month I’ve been billed my usual £50 bill. My contract is def cancelled as it says on my o2 I have no devices. Why have I been billed this final £50! I already paid a bill last mont...

Resolved! Re: Double payment

Hi i paid my phone bill earlier than it was meant to b paid but you guys still took another payment on the actual day it was due even tho I had no remaining balance on my account


My son signed up to a pay monthly game. Does anyone know how I cancel it please

Kelly1981 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Double payment

I’m sorry if this is a long one but last month I lost my job due to Covid but I had managed to secure another one but due to not being paid I contacted O2 to let them know that I wasn’t able to pay last month which was okay and I was told that I woul...

ZJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

Struggling to pay

Martin8 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

I've just got an upgrade and I need to change it to home delivery if possible

Steve33 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone bill

I can’t get in contact with o2 as my phone is disconnected, I can pay my bill tommorow but they have said they will disconnect my device shortly unless I contact them, I’ve tried live chat but not working. Can I request a call at all?

Anon4 by Level 1: Joiner
  • 2 replies
  • 0 kudos