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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23987 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 215044 Views
  • 2 replies
  • 2 kudos

Resolved! "Get a new number"

If I select "Get a new number" when ordering a sim through My O2, will it override my current sim? What I'm looking for is a secondary contract for a business phone, but it will all be under the same personal information as my personal phone. Thanks ...

Jjpg by • Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Resolved! Payment support

How do I contact payment support if my phone has been restricted?

Lynn22 by • Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

My 02 bill is late due to not being paid can I change my bill date for the 16th of each month please

Steve1983 by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

Help!I'm trying to swap my sim on my iPhone, I have taken my original sim out of the device and replaced with my new device, however when I go through the process of swapping the sim online I am not receiving a message for the activation code. It pro...

Sazzle22 by • Level 1: Joiner
  • 342 Views
  • 2 replies
  • 0 kudos

Resolved! Wrongly charged

I am trying to find why I have been charged 4 times for a single text to the US

PriyaV12 by • Level 1: Joiner
  • 530 Views
  • 6 replies
  • 0 kudos

Resolved! Airtime rewards

Who do I talk to about my airtime rewards its not been took off my o2 bill

Resolved! Re change phone number

Hi I've been getting some anonymous phone calls lately with not so nice content so I would like to change my contact number

Ammy27 by • Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Resolved! NEW MOBILE

Just got my new phone coming up sim not provisioned also when my number is called it will not ring

josh49 by • Level 1: Joiner
  • 241 Views
  • 2 replies
  • 0 kudos

Resolved! claim insurance

My son has recently dropped and broke the screen of my Iphone 13 pro max and i am wondering how to claim my insurance ? Also will i need to send my phone away to get it fixed or will it be replace and how much is the one off payment ?

Resolved! Sim

Hi - I was upgrading my monthly mobile and getting a new handset but wasn’t expecting a new SIM card - do I need a new SIM card moving froman iPhone 8 to a 13 and will it be set up with my existing number?

AnnI by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos
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