Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 / Virgin Media Volt - Very slow speeds

As part of my renewal with Virgin Media, I was offered an unlimited data 5G SIM. The purpose of the SIM was to use in my car as a personal hotspot for any devices I may have (Dash cam, phones, kids tablets, etc.) however the speeds seem terrible on t...

Resolved! Using Pay Monthly phone in Egypt

I want to use my UK O2 mobile in Egypt. Query 1: I can't find Egypt on the lists of Europe Zone, Inclusive Zone or O2 Travel Bolt Ons. Am I right in assuming that therefore I will be able to use it, but that calls will be charged at standard roaming ...

Resolved! Discount for Virgin Broadband

I have recently joined O2. I was told because my household has Virgin Broadband, I would get a 20% discount. My first bill shows no discount and there is no reference to the connection in MyO2. I arranged a call with O2 support (waited 4-5 days for a...

Porting issue

trying to set up my son’s new iphone 11. He’s currently on pay monthly with Plusnet Mobile (out of minimum contract) and we’re switching to O2. Got the PAC code and we’ve try to initiate the number port. First time we did it via the website and had a...

Can’t connect to internet using mobile data.

I haven’t been able to access the internet on my phone using mobile data since 15th Nov. I have been in touch with o2 via their chat on their app and website most days and have been advised the following: Reset my network settings Regularly restart m...

Resolved! Phone number

I’m trying to register my number but it says it’s already registered to a different account

Resolved! device plan and tariff unlinked

I have 3 accounts. 2 of which were started in 2020. Are the device plan and airtime plan separate now? Also can I change to a new improved tariff before my device plan ends

Resolved! Voicemail '901' not working?

Any thoughts on this? I ring 901, it beeps and hangs up? I recently moved from a Galaxy S2 to a new mini-SIM on a Nexus 4. It says I have a voicemail yet I can't ring it?

Resolved! Phone contract

Hi, I had a phone contract with you but I was behind on my payments so my contract has been cancelled I am wondering what has happened to my bill? If I still need to pay it or not, and If so is it possible to pay it back monthly please

The worst internet connection ever!

I have now had the most inconsistent 3G/4g connectivity for months, despite endless conversations with o2, visits to the store, sim swaps, full phone reset and even a phone swap by Apple! I still have no consistency to my internet! After me going thr...

O2

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