Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Bills not available

HiI been trying to download my o2 bills but it keep saying "This information is not available at the moment. Please try again later. ". I had the same issue last month but seems it has come back again in Dec. I would call O2 but I can't find a custom...

Account payments

Is anyone experiencing their bills have not been paid from DD?

Fraud Help!

On **Personal info**, someone fraudulently ordered a phone from my account. I was on my phone at the time and contacted o2 as soon as I received the email of confirmation. However; the phone was still sent out, and they also took out a tariff on the ...

Resolved! Issues with sim swap

Lost my new sim in the Alcatel hotspot device I do have a new sim in the post for the Alcatel device for when I get a new one but iv decided to just get BT in the flat instead iv swapped my sims and my current sim isn’t working due to this I’m needin...

Resolved! Regarding O2 bill

Hey. I have received a mail from o2shop@o2.com saying that there is nothing to pay for this month when I have cancelled my contract plan. But two days later, I have received an email from mycare@o2mail.co.uk saying that I have a due amount that needs...

Bad service

Terrible service. Got a new pay monthly phone that doesn't work proply. And when i ask in o2 shop to sort it out i get told to do it my self online. Also get told they cant swap my old o2 phone number to my new phone because old one is payg and new o...

Can't call to any EU numbers

Last few days can't call to any international numbers,not conecting.its includet in my price plan. It works with no problem last few yesrs,now stop working

Resolved! Asking for pac code

Hi wen asking for a pac code to keep number and transfer to sky can I continue paying for the 02 phone contract thnx

Resolved! New phone not recived

Hi everyone Is there anyone else who hasn't received an upgraded phone by dpd?

Phone lost by courier

I’m at my wits end. My new phone sent out my O2 was lost in the post, this has been confirmed by the courier. O2 customer services are being steadfastly useless and seeming unable to either send me out a new handset or give me a refund. Over a month ...

O2

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