Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


how do I cancel my monthly sim only contract?

alicia1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrading

Hi, I'm due an upgrade by the end of the month obviously currently on refresh the question I've got is because of COVID it looks as though the release of the new iPhone isn't going to happen until October this year as suppose to the usual sepetember ...

Benlfc by Level 6: Acolyte
  • 3 replies
  • 0 kudos

Bill payment day

Hi. Is it possible to change the bill payment date from what it is now to the 1st of the month as its easier to remember and can join other bill payments on this day. Many thanks in advance.

Bug7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

new sim and contract

i have ordered new sims for my wife and i on abetter deal from o2. They are taking an age to arrive and the track code is not recognised however the direct debit is set up and now our current pay monthly deal has rolled into the old month. Can i just...

Suart by Level 1: Joiner
  • 5 replies
  • 0 kudos

AppleWatch Mobile Connection

My Apple Watch was replaced via insurance and for months now I’ve not been able to have network capabilities on it. I erased the old Apple Watch however the mobile network still seems to be connected to it. I’m being charged and can’t seem to get any...

RichH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I need help, first time switching Networks (from EE to now o2)

Hi, I'm absolutely new when it comes to switching networks while keeping your number. (Contract) My situation: My EE contract is about to end and I would like to join o2 with a new phone and contract but keeping my number. My question is and guess of...

King by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cold calls

I recently switched from 3 to O2 and the number of cold calls has increased 10 fold!! Is this normal?

Mlharder by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Nee contract old sim not payed off

I have an iPhone that I’ve smashed however I want to open up a new contract pay monthly.if I did this whilst I still have an exceeding amount to pay of on my current phone but placed the sim into the new phone how would paying off work?Is that do abl...

Lily143 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Discount

Recently upgraded, trying to get my discount applied but it's saying my national insurance number is already in use. Please help!

Lisa3626 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 Refresh - airtime question

Hi, I'm currently on an O2 Refresh tariff where my bill is split into two parts, I understand I need to pay the device of fully, which is spread over 3 years when I originally took out the tariff. My question is, the airtime, is that part of the cont...

Chazypax by Level 1: Joiner
  • 1 replies
  • 0 kudos