Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos


Why have I received a email saying my usage is up


I bought. 2gb volt on for £13.50 yesterday and it lasted 24 hours and only thing I was using was what’s app! Anyone else think there’s an issue with data?

Karen2251 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upagrade...spare SIM

Hey So i have just upgraded my phone, understand that the upgrade is done on the original SIM so will need to put the sim from old phone into the new phone. However, i was surprised to find another sim in the box! Now, is this just a sim that was sen...

Ctizzle by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Deposit Refund?

After 3 months I was promised the return of a £100 deposit but instead I have a confusing bill and no way of speaking to anyone...

TerraCell by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Using a mobile WiFi hotspot with shared data

Bit of an odd one, but maybe someone else has managed it. I've got a pretty decent data allowance on my phone, but my office has no wifi connection. I'm using my phone as a remote hotspot when I'm here, but when I need to remote in, or if my phone ha...

Matnik by Level 1: Joiner
  • 2 replies
  • 0 kudos


My voicemail not working properly on Oppo A9. Won't take code says invalid. Showing not as 901 calling but 07800 000000

12monthly by Level 1: Joiner
  • 3 replies
  • 0 kudos

Mobile usage in spain

Going to spain next month , does my plan stay the same or do I pay for everything

Richard69 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Change of tariff charge

Just been charged 17£ for changing my tariff and only realised when I looked at my next bill. I wonder what this cost actually does apart from making me furious at O2. Love, your angry customer.

Sin by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Help with new device

I recently bought a Samsung Galaxy A70. Despite remaining on 02, I can no longer send MMS, cannot receive pictures on text without logging in (very time consuming), cannot access the 02 app (no longer recognises me) and can't use my banking app anymo...