Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim not provisioned

Hi..I have recently got a "sim not provisioned" message on my fone. I have been to my O2 shop twice now..each time they put a new sim in..I was told to wait 24hrs in both cases for the new sim to work..Still not working...I have been without data and...

Resolved! Cancel my contract

Within the past 14 days I switched from PAYG to pay monthly, staying with o2. I have now changed my mind. How do I cancel this and stay as PAYG?

Resolved! Late payment charge.

I have a direct debit set up which O2 are incapable of using. I have a late payment charge. Plus my direct debit amount believe it or not shows the late payment charge on it !. I had to pay my bill manually because of O2s error. Trying to get on to a...

Resolved! Airtime contract

Is my airtime on a contract basis?

Resolved! Uswitch's O2 discounted SO plans and tarrifs - are there any catches?

Hi, Could anyone please shed some light on the above? My questions are around service quality in comparison to buying directly from O2 ; for e.g - Will O2 apply any throttling for uswitch acquired accounts?- Are voice calls routed through the same Vo...

Apple Watch Ultra Cellular Activation

Hi, I have a pay monthly SIM only plan with O2 (30GB data, unlimited texts & minutes). I use the SIM in an iPhone 14 Pro Max that I bought from the Apple Store Online. I recently bought an Apple Watch Ultra from the Apple Store Online. I would like t...

Resolved! Airtime Discount 24 Months - What Does This Mean?

Hi,I am new to O2 and a little confused about the airtime discount and what this actually means for my pay monthly amount. I’ve signed up for a deal which states the monthly price is £40 (£60pm minus £20 airtime discount 24 months). When going throug...

Resolved! Bad service

Hello can never get the correct amount and what I get charge for.

Resolved! No help from o2 or DPD.

Upgraded my phone on the 21st December for next day delivery on the 22nd for the iPhone 13 Black.Everyday since i have recieved the same message from DPD about a delay in the delivery and now haven't heard a word since the 30th December. It is now th...

Resolved! Transferring Device Plan between numbers

Good evening, Unsure if this will be under the right board, but thought I would give it a shot anyway! I have two numbers under my account one which is still under contract and the other I have just finished paying for. The one I have finished paying...

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