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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237550 Views
  • 2 replies
  • 2 kudos

Resolved! iPhone 14 pro max

Do we have any update of when we should receive our iPhone 14 pro max? Ordered at the beginning of this month.

Resolved! What's going on

Had contract with o2, Coverage was bad so in second day of contract i called O2 and got cancelled my contract, but why i'm getting bill for 152 pounds now ? Just got email 152.81 and it's gonna be taken out in 14 days

amilolv by • Level 1: Joiner
  • 587 Views
  • 3 replies
  • 0 kudos

cannot use premium mms

I cannot usee premium MMS, I used to be able to until I changed my tariff and despite even fully resetting my phone and all permissions it will not send premium mms, I have no spend cap I have no parental controls def well over 21 with 42 yrs experie...

SC959 by • Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Resolved! Terrible service

My new phone was faulty, it wouldn’t hold its charge. They arranged for a courier to bring a new one. They didn’t text me and when he turned up on our doorstep , he wanted the faulty phone, but obviously I hadn’t reset it so he left without giving me...

Pickle12 by • Level 1: Joiner
  • 3157 Views
  • 30 replies
  • 0 kudos

Split port?

Hi, I ported my number from ee to o2 yesterday however I am still receiving calls on my old phone. On my new phone I can make calls but not receive them. I’ve contacted customer services twice and each time they have said it should sort itself out by...

New order

Order a new phone and was sent out the documents for phone, plan and t&c's, like I did a few years ago. Everything was fine then and now given same documents also signed them. Waited 3 days and no sign of o2 sending out phone or even contacting me so...

chris85 by • Level 1: Joiner
  • 679 Views
  • 4 replies
  • 0 kudos

Resolved! iPhone 14 pro max

Pre ordered the iPhone 14 pro max on the 10th September and still not received it, last I heard was there was a 2 week delay as they had ran out of stock that was over two weeks ago and still not received an update

Sarajay22 by • Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel contract

My contract ran out on Nov 2021, so I presume I’m On a running sim I want to switch provider and keep my number what do I?

LJ31 by • Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Resolved! Faroe Islands charges

Does anyone know why you get chargeddfor roaming in the Faroe Islands? They are in Denmark and not mentioned as a exemption anywhere on O2 website or app. Didn't even a get a txt when I landed!

Resolved! NHS Wifi

Hi ever since the last Android update I can't connect to nhs wifi any ideas? It's driving me nuts. Have tried forgetting network, resetting network settings, changing to phone mac, clearing cache cookies, allowing cookies. Have found that o2 uses a p...

MrP by • Level 1: Joiner
  • 3788 Views
  • 5 replies
  • 0 kudos
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