can not send Tex

flower-power · ‎29-06-2017

Hi all
I have the Samsung galaxy A3 2016 and sudeeply I can't send Tex messages. I comes up as failed. Can someone help please

Cleoriff · ‎29-06-2017

Hi @flower-power Have you checked whether you have network problems? https://status.o2.co.uk/

Veritas Numquam Perit

MI5 · ‎29-06-2017

Previously reported as an issue between o2 and EE and solved.
Please report it to customer service if still having problems.
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/STATUS-Permanently-Failed/m-p/1053992...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎29-06-2017

Hello @flower-power, welcome to the O2 community!

As @MI5 and @Cleoriff said, normally it should work. Maybe if you can help us with more information...

Technical problems are complex, so please, if you keep having issues you need to call customer services so they can help you with a full diagnostics and raise a case to investigate further if needed. Talk to a guru and they should be able to help you!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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