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billing period

Mudgie1
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on ‎19-12-2019 15:02

on ‎19-12-2019 15:02

I have received a bill for a sim only account,I only did this 2 days ago and havent even received the sim card yet,I also have credit from being PAYG,does this sound right,I'll have credit aswell as monthly paying,this dosnt seem right, any ideas or am I wrong !!

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jonsie
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on ‎19-12-2019 15:11

on ‎19-12-2019 15:11

If you are transferring your number the credit will also be transferred. If you call 202 once you get the sim and explain you have only just received the sim, they will adjust your bill for you. They will be able to see when the sim was activated as you will need to call them to activate.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎19-12-2019 15:11

on ‎19-12-2019 15:11

@Mudgie1 

Your bill is generated as soon as the contract is started. If you call customer service they will credit you for the days waiting for your sim to arrive.

Your credit from PAYG will be added to your account within 48 hours so the money taken by direct debit will take this amount into consideration.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mudgie1
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on ‎19-12-2019 15:15

on ‎19-12-2019 15:15

Many thanks much clearer now best wishes
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MI5
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on ‎19-12-2019 15:19

on ‎19-12-2019 15:19

No problem @Mudgie1 and welcome Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-12-2019 15:19

on ‎19-12-2019 15:19

Good luck and welcome to the community @Mudgie1 smiling

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Mudgie1
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on ‎19-12-2019 15:39

on ‎19-12-2019 15:39

Thank you jonsie and MI5 for the warm welcome,happy New Year 2020
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