This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Text received unable to process bill but payment has gone through

Wwwwwwww
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-12-2019 15:19

on ‎19-12-2019 15:19

Hi I received a text message saying my bill is unprocessed but when I clicked the link to the reference it is an invalid link. When I check my bank details it states that the direct debit has gone through. What should I do in this situation?

Thanks
Message 1 of 3
6,800 Views
0 Kudos
2 REPLIES 2

jonsie
Level 94: Supreme
  • 97909 Posts
  • 616 Topics
  • 7241 Solutions
Registered:

on ‎19-12-2019 15:22

on ‎19-12-2019 15:22

The text is a scam. Delete it. We usually advise never to click on any link in any text and not to give any details.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 3
6,798 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 153925 Posts
  • 657 Topics
  • 29393 Solutions
Registered:

on ‎19-12-2019 15:28

on ‎19-12-2019 15:28

@Wwwwwwww 

This scam is rife at the moment and you'll see many more instances reported on the forum.

Block the number, ignore the text and do not follow any links from text messages, ever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
6,792 Views
0 Kudos
Top Kudoed Authors
View All
Top