Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Paying my settlement

Hello, I’m wanting to pay off my remaining balance in full early as I have ordered a new phone with another network

AsaP by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Spam messages

I have just received a message from this number +447376494705 asking me to log in to my account to from the text message stating there has been a problem with the payment of my bill. Just checked through the proper avenue and it is not sue to come ou...

Embell by Level 1: Joiner
  • 2 replies
  • 0 kudos

Help required with blacklisted device

Hi, I'm really hoping someone can help or get this escalated as I'm very frustrated right now. I bought a device...a private purchase not from O2 back in June. This was a sealed brand new Galaxy Fold just before O2 started offering it for sale themse...

Athique by Level 1: Joiner
  • 3 replies
  • 0 kudos

Extra Vat

Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account a...

Resolved! Add extra number

Is it possible to add an extra number to my phone contract using just one phone

Lizi by Level 1: Joiner
  • 9 replies
  • 0 kudos


Phone bill

Hmcc68 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Refund payment not received

How do you go about getting to talk to someone in O2 - they promised me a refund for charges and have not refunded me !!!

Mackers by Level 1: Joiner
  • 1 replies
  • 0 kudos