30-06-2023 09:26
Hi, can anyone advice me of my next mission to get my phone working please.
the new phone has completely stopped. Has no signal at all.
I’ve done all I can ie travelled from one end of my town to another to speak to o2 human staff member. Been on virtual support when the phone was connected with old sim (I am now locked out of that sim). Been given 2 new sims that aren’t working. Phoned customer service number of times (think things from then on went from little hope to no hope). Written to complaints department. Received the phone 8 days ago, been working on it day and night. Going stare crazy.
I am registered disabled and health can turn very poor. I need my phone. I do not have another phone.
please can anybody here give me some clues to what I can do next? But please be aware that my Brian is a little fragile right now………
thanks
30-06-2023 11:41
Can you try and untangle this please @O2Sarah- ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
30-06-2023 12:08
30-06-2023 12:08