Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Phone unlocked?

Hi everyone, if I buy a pay monthly iPhone, can I use it with a vodafone sim card or the sim have to be O2? Thank you

Edith by Level 1: Joiner
  • 2 replies
  • 0 kudos

Network at home

O2 are unable to provide me any network whilst I’m in my new property, Iv reported it several times and they’ve said it’s fine. I am unable to receive any form of data without WiFi, my phone only works with WiFi when I’m at home? They have said I wou...

Cr11 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Pay off some of my Device Plan

Hi I've just upgraded to iPhone Pro Max and in order to reduce my mthly bill I want to pay off a chunk now. Last time I did this online and used paypal. I can't seem to find the page. I can't do it over the phone as I want to use my Paypal account. A...

Did I pass credit check?

Hi guys, so i palced an order today for the iphone 12 pro max and received all the legal documents and order confirmation and my new phone number, does this mean i passed the credit check?

HT by Level 1: Joiner
  • 7 replies
  • 0 kudos

My bill

When I took the contact out on the 11th November they offered me to phones with 20% off. I did what they said to text LOYALTY 21500. But I've received a text on both phone saying I'm not allowed to have it. Can u explain why this is now please

Free Disney

How to activate my free 12 months Disney?


I'm due an upgrade.. I have had 3 contract phones with 02 for 20+ years, all latest phones. Costs about £140 p/m. I have been through retention and been offered Samsung S20 plus with 30gb data.. For £42 over 36m..... I've found the same phone with 13...

Resolved! Sharing data

Please could someone help I would love to know how I share data from one device to another x