Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New 5G SIM while keeping the same number

I have just upgraded to a 5G phone from a 4G phone. On one of the options pages I ticked that 'I do not need a new SIM'. Unfortunately it seems I will need a new SIM to get 5G services. I can't for the life of me find how to order a new SIM without o...

Number Not Working After Port

Does porting your number with O2 have to be this painful!? My story so far...Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer service who apologised and confirm...

Resolved! Mobile bill extra charges

My current charges show a call to 0061404111061 which I did not make.

Resolved! Monthly bill increases

Hello, for some reason my monthly bill has increased from its usual amount. As a serving member of the UK armed forces overseas, I was told that the contract would not incur any roaming charges or any changes in the monthly fee yet where I was paying...

Resolved! Adding a second contract for a partner

I want to add a second contact phone to my bill for my partner to be sent to her address and keep mine active

Resolved! I have not received my sim yet but the already received bill

Hi I have not received my sim card yet but my bill has already started.

Resolved! "number barred from your device" message

I have been calling a certain mobile number for several years while I was with virgin Mobile.Just before the changeover to O2, I started to receive the above message when dialing the number and this continues to the present day.I asked my phone manuf...

Resolved! Fruad

Someone PLEASE help 02 customer service are useless

Resolved! Using phone in Canada and USA

How much will it cost to use my UK Apple 12 Pro phone in Canada and USA.It has 4G & 5G.I will be using data for satnav and a few calls & texts.Most cost-effective price required.Bundle, by the day or fixed time period (14 days in August)

Resolved! Waiting for SIM card

Hello, I ordered a SIM card last week and I am still waiting for it. I was wondering whether is just a question of waiting or there something wrong with my order. Order number: ms-xxxxxxxxxxx Thank you Christian

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