Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Any way to "appeal" to O2 to improve coverage/install mast?

I have an O2 phone and have had for many years. I moved house 4 years ago and although I'm v near the M25/London in a built-up area, I get no signal at home. No bars. In the garden I sometimes get 1 bar and "H" internet which is I believe the equival...

Resolved! O2 Repeatedly Neglects To Report My Regular Payments To Credit Companies, Keeping My Score Low

For over two years now, I'm constantly struggling to get O2 to report my regular payments to the credit companies which consistently keeps my credit score low because no reports from the O2 reflect my payments. I've also twice tried to physically com...

Resolved! Security codes not accepted

Hi. Just been switched from Virgin to O2. Trying to change password. Account details page texts a security code that takes so long to arrive that the website times out. Login again and reopening the page then sends another code (so the first one sent...

Resolved! How do I cancel?

Hi, I am needing to cancel my sim plan as I am no longer usual the number as I am travelling New Zealand but is there a way to cancel my sim but keep paying for my phone monthly? Thank you

Resolved! how the hell do you pay off your device plan

as title been on hold now for 1.5hrs# why cant you just do it online like any other company

Resolved! Roaming

I am on a pay monthly tariff covering 72 countries including St Martin (Dutch) where I am located with the tariff offering giving me 25MB data in Europe (incl. st martin). However I have recieved a text from O2 saying I will be charged £7.20 per MB t...

Travelling in Canada

I am going to Canada soon. When I've selected the O2 Travel bolt-on on the O2 website I get a message saying "This Bolt On isn't compatible with the Standard Rates in our Europe Zone Bolt On you already have".I don't understand how this is relevant.

Resolved! How do I claim ear pods that was part of deal with new phone

How to claim for ear pods as part of deal

Resolved! Collecting new contract phone from store

it says to collect my phone I have to have photo ID but I don’t have any photo ID as the only ID I did have got robbed when I last went on a night out.. I have already payed for the phone and just need to collect it what will happen if I can’t provid...

Resolved! Turkey

I'm travelling to turkey next month, is there a bolt on to buy so I can stop massive bills? Thanks

O2

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