Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Old number not updating

I’ve moved over from Virgin, entered my pac code during the process. Got my new sim 2 days ago but the new number has not transferred yet. What should I do? I can’t get through to customer service.

Resolved! Will not let me keep my existing no

I have tried twice to keep my existing Asda phone noi get an email back from blue . Saying there is security problem,and to ring 02.tried 30 times,and cannot speak to anybody.when you are 80 years young it becomes an hassle. my regardsGordon whitehou...

Resolved! New debit card

I need to add a card for payment as my other was stolen I cannot use the link you sent as I don’t have my membership password. Can you do this for me.

Payment2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Live chat

Any body no why I can't get on live chat can't find it any were

Adam11 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Airtime plan

Is there any way I can extend my airtime plan so it isn’t this expensive each month?

Mccor98 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 refresh new number

If we refresh via o2 app, how do we get a new number and migrate current number to PAYG ? Or is there easier options ?

Stargaze by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi, my contract is due to end 24th Oct 2020 this year. If I chose not to upgrade, can I get a sim only deal for my current phone and how cheap could that be? Thanks

Resolved! My limit has not been set

I recently upgraded & there was an option to set my limit on any extras. I set a limit of £60 but this has not been applied & my bill is a lot more than this. Has anyone else had this happen does anybody think that there is any way I would be able to...

ZoeJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 recycle

O2 recycle Why have I been waiting since March for £120 to be credited to my account it’s now almost September if I owed you £120 I would’ve had so many threatening letters by now