Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract ending

I have a pay monthly contract that is soon coming to an end. I have been looking around and can find the phone I want on a much cheaper deal than I am currently paying for my current phone. What do I need to do in order to end my contract when it’s t...

Resolved! Safesearch

Since I've been moved to O2 from virgin I've noticed that my safesearch is locked on and I can't change it. Why is this and how can I turn it off

Paid reservation payment but not showing up

Today I paid the paid reservation for a new iPhone pay a monthly contract, I filled in all the details AND paid the 20£ upfront payment at the screen and it took it out of my monzo also, but it still showed I hadn't paid it even though the money is o...

Resolved! DPD says Return to consignor

Hello, Earlier today I made a order, everything went through fine, the device was dispatched.I had a stupid moment and contacted o2 to cancel order, but I then changed my mind straight after and contacted back and said I still want the upgrade. She s...

Resolved! Paying off phone

Contract lengthWhen I took out my phone I took it on a 3 year contract. If I pay off my phone early, am I still tied to the airtime contract for the remainder of the term? I've found a sim only deal for about a third of the price.

Resolved! Third Party Upgrade - Credit Checks

Hey, I’m looking to upgrade my phone through a third party (mobilephonesdirect). Does anyone know if they carry out a credit check for upgrades?I’ve tried doing it as a new contract but failed the credit checks (no issues on file so not sure why) but...

Phone wont reconnect to network

I tend to do alot of walking in remote places, which means sometimes im out of range of cell towers so have no signal. Thats ok the phone is meant to reconnect as soon as im back in range I often find tho that it doesnt, and will say no service even ...

Resolved! Scam calls

These numbers are calling and unsure of scam or not +44 151 947 1713 +44 20 8079 1418 asking for code

Resolved! Upgrade

Ok so you might now that virgin has put there customers on o2 what I’m wondering is if I upgrade my phone will I still be paying my rental bill for the phone I currently have from virgin. thanks in advance

Resolved! upgrade

hi I'm trying to do my upgrade and every time I hit add to basket it ask me to log back in and dose same all over again I would like to do my upgrade online as I'm struggling with a bad ear infection at the moment

O2

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