Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile cannot receive or make calls

Hi ,At the moment, my phone cannot receive or make calls, or get any data. And I have a dual Sim and am currently outside of the UKSo I didn't notice - but it has been like this for a few weeks at least.

iPhone 14 pro max order

I ordered the iPhone 14 pro max as of Saturday 10th June 2023, order and upgrade was placed at 11:00am today it's been hours and the order status still says the order has been confirmed and has yet to be processed why is this? When I was choosing to ...

Resolved! Change spending cap

How to change spending cap

Resolved! How long does it take to switch from monthly to pay as you go?

I decided to switch from paying monthly to paying as I go and keep my old number.I rang up and I thought I got it sorted. I was told to wait until my current SIM lost connection to the network and then put the pay as you go SIM in my phone. They said...

Resolved! Transfer PAYG number to O2 Pay Monthly

Hello,A quick question.I have an existing pay monthly account which i’ve had for some time so not a new contract.I also have an O2 PAYG number.Is it possible to transfer the PAYG phone number to my existing Pay Monthly account which i’ve had for a ye...

Apple Watch airtime not in use

I have had this same issue before where my airline plan for my Apple Watch is showing as active but on the watch is say o2 plan not in use. I resolved it before by re adding the plan on the watch but this resulted in another airtime plan account bein...

Device charges

Can you help me? Why am I still being charged for my device even though it’s fully settled?

Resolved! Tariff incorrect price

Hello, my tariff on my bill and the what it says in my o2 online after I have logged in do not match. I have noticed my tariff go up in price and what to know why you are over charging me.

Resolved! Travel bolt on

Hello, I'll be travelling from tomorrow. When I'll be abroad I'll need data, calls and text messages I have a bolt on activate since 2022 which I was not aware. It's a travel bolt on. But when I spoke to the 360 team at O2 today, they told me I shoul...

Ordering an esim on line

Hi there,I've just received a physical SIM to use it on my iPhone 11 Pro Max.As there's another one on it, I'd like to order an esim.The problem is that, as far as I know, you cannot do that online, you have to head to an O2 store.Well, as my shifts ...

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