Solved: Overage Allowance Charges

NJS · ‎03-08-2023

Hello

I received a text advising my recent order had been placed and I didn’t order anything.

A second message advised that overage allowance charges had been added to my account. I didn’t request this and can’t get through to O2 on the phone.

can anyone shed any light on this?

Thanks

Nicola

Enlli · ‎03-08-2023

From our community manager

O2 has let us know that these order messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

madasaf1sh · ‎03-08-2023

@NJS

A quick search on this forum would inform you that these where an error sent by o2..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎03-08-2023

From our community manager

O2 has let us know that these order messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

NJS · ‎03-08-2023

Thank you- had only just joined 😊

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