Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charges added for next bill that's due next Month

Hello may I ask if you could help me iv seen I have extra money that's added onto my next month bill payment what is a direct debit I was just wondering if I could pay them extra charges off please

Resolved! Old number hasn’t transferred to new SIM card

I recently transferred my number to o2, which seems to have partially worked, however my old iphone with Three network can still make and receive calls using the same number, and has continued to be billed. On my new iphone, the iMessage and FaceTime...

Resolved! How can I block ability to Sharing Data Rollover Topup

Bill I pay has an extra £50 for Sharing Data Rollover Topup last month. How can I block this please??

Resolved! Have I been accepted or rejected?

I took out a sim only contract in September 2022 and today I was looking at my account and I noticed it said I was eligible for a upgrade so I decided to get a new phone and upgrade I went through the process upgraded to a iPhone 14 got sent contract...

Resolved! Switch up

If using switch up in store do I have to have further credit checks ?

Free chrome book

Does anyone know how long it takes to get the.chromw book wen u upgrade

Resolved! O2 travel in Dubai

Is Dubai covered by the o2 travel bolt on?

Resolved! Mast in area not working

I have 4 numbers with o2 and had numerous texts over the last 2 months saying the local mast isn't working properly ... I can only make cals via WiFi.. how do I cancel all my phones with o2

Resolved! Order

Hi, I ordered a IPhone 14 pro max yesterday for a click and collect delivery for the 14/01/23, I have received all the documentations and email saying thanks for your order and it’s full steam ahead however the tracking on myo2 just says order confir...

Resolved! Travel abroad

I'm going to Thailand from UK on Sunday. I was looking at the Travel bolt-on. Presumably if I use Wi-Fi and WhatsApp while I'm there, I won't need the bolt-on? (I only text and make calls - minimal use of data).

O2

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