Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff

Is it possible to continue paying for a handset but cancel your tariff? Coverage is non existent where I am and needing to use another network. Thanks

Resolved! New Phone

I need to finalise my order for my phone

Resolved! VAT

I would like a VAT breakdown on my bills

Resolved! Cancelling sim only

I can't see any options to cancel a rolling sim only contract.Ive tried doing the webchat and all operators were busy.

Resolved! roaming charges for albiana

All i want to know is Albania on O2s raoming list and from what date

how to track data use?

How cab I track my data use over the past few months... I'm sure there used to be an option to view it, but cannot see anything like that now. Its important so I know what size package to go for next time

downloading bill returns error 500

when I attempt do download a bill, it returns the following error500 Internal Server ErrorDPWIV0760W The specified path is invalid. (%s)

Resolved! Cancelled my contract and still being charged

Hello,I need an urgent help from you guys. I cancelled my contract in Germany, in February 2023. Then I moved to the UK. When I cancelled, I filled a form and sent them a proof of residence (from the UK) so they could cancel it and then I received a ...

Resolved! Call from 02

I got a call from 02 a London phone number I don’t get calls from 02 ?

Resolved! Incorrect Default on my credit report

Please help me with an urgent issue. O2 has incorrectly added a default to my credit report that has been present for the last 11 months! I have only just discovered this and it is totally unacceptable. I ordered a phone and contract through a 3rd pa...

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