Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Coverage

Until 2017 O2 coverage was fine at home - BT35.Why is this no longer the case? I am unable to use my mobile at home

avos42 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Stop monthly payment

Hello, I wanted to ask how I can stop my monthly payment, as I won't use the number for a couple of months.

Val99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Upgrade What’s the best deal you can offer me an iPhone 12 128 gig over 12 months

hugh01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bills

Hi, I have not been checking my bills as I should & have recently noticed I've been charged a fair few times for 'things you have bought'. As far as I'm aware I have bought nothing & I find the vagueness very unhelpful.I've not used wi fi abroad & I ...

J2O by Level 1: Joiner
  • 6 replies
  • 0 kudos


I have the s20 but it doesn't seem to have an voicemail when people call me it just rings is this something I need to set up?

Aimig by Level 1: Joiner
  • 4 replies
  • 0 kudos

Premium charges for text messages from 64950

I am being charged for texts notification from this service. This a ATOC service - train disruptions and has been sending one or two texts per day for the past week. I have not asked to receive these texts and they have continued despite sending STOP...

Incorrect Default

Hi All, I wonder if anyone would be able to help me please? see below. I used to have a pay monthly plan with 02 between 2015 to 2017, I had a few problems with my contract with the way I was treated and money being taken out of my account when It sh...

DarrenNPT by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Unlocking old contract phone with 02

Trying to unlock an old samsung phone 2017, sending in my ime number but they come back saying its not an 02 i bought it with a contract through them, its just not used as the i got a new samsung 10 note plus.

Resolved! Online Order - Submission Failed

Good morning, I went to place an order through o2 for iPhone 12. Entered my details etc and when I went to finish the transaction it's asked me to call o2 to complete my order? The card hasn't been charged the upfront fee (£30.00) however I've receiv...

Resolved! O2 recycle

Hi I recycled my phone and had an email today saying my bill credit is on the way! Is this into my bank account and how long am I expected to wait for money off old phone ?

Deb7 by Level 1: Joiner
  • 1 replies
  • 0 kudos