Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Slow internet

I just bought a new 02 sim card, the internet is incredibly slow... I have checked the network coverage in my areaI have restarted my phone.I also use the phone for hotspot internet, if that helps.My phone is IMO S2 Verve Connect 4GAny help would be ...

Resolved! Hi

Do 02 send out welcome letters when taking upgrade out ? I've been with them some time but can't remember if they do I only wanted things via email

Kath2013 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Mobile data

Having recently joined O2 with more data than I can use, no issue there, however, when I had to use mobile data yesterday, my phone says I only have 2Gig of data. Can anyone please explain what is going on

Tmac552 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor network coverage

Hi. . .I hve just come back to O2 after a short stint with Sky mobile (They piggyback off O2).My network coverage is worse than with Sky and also when I was previously with O2. My phone is a Galaxy S10. I'm now wondering if I have ordered the wrong s...

Greyskull by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Amending order details

I've ordered a phone but the wrong address is showing on the order (old account address). How can I change this and make sure that the phone is delivered to my home?

DeeGee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 app

I want to know if I can change the password to the app will it change it on another Device

Matt17 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Airtime contract

Hi, I am new to all this. I have just bought a mobile Hotspot. I was advised in the shop to take up an offer of buying the device for £11 a month and free unlimited data for three months (Total of £33) and then £36 a month after that for airtime. If ...

Worried1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! new order

just placed an order paid £230 deposit but had no confirmation of order ?