Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Swap sim

Hi, I'm trying to swap my sim from old device to my new device. But the problem is that it's a swap from my old iPad sim to new iPad sim so I can't receive the message containing the code to swap it. I'm stuck could you please help.

Goi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone

How do I tfr my number to my new phone?

Loukin1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Invalid number showing in help chat

Hi,I was looking to start an online chat to find out some information ,it asks for name then mobile number when I entered my mobile number is says it's invalid ,any idea's why ?

Mikeyd by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Charged for products I didn’t buy

Hello. I have O2 I’ve been abroad for the last 3 months. I got charged for things I haven’t ordered and I can’t find a free telephone number from abroad to speak with any O2 representative. The website it’s made so people do not get in touch with any...

Resolved! New contract

I av ordered a new contract sim card today and they is a tracking number on the email but royal mail app won't accept the number

Gemma0613 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change to SIM only

I dont use my phone enough to warrant the airtime charge. O2 have a SIM only deal £9 but I have just over 2 years to go on my phone contract with them. If I pay outstanding balance on phone, could I switch to SIM only?

June15 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Refurbished Monthly Pay

Hello , everyone! I want to ask you a short question. For the begining i will start saying that i want to buy a new phone (refurbished) but i already got declined in the first try for a new one (non refurbished), becouse of my credit score. So i boug...

Raphael by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Looking to upgrade

Looking to upgrade I can iphone 11 with sky I been with you a long time what deal can you do.

Peggy by Level 1: Joiner
  • 2 replies
  • 0 kudos