Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Iphone SE 4g SIM

HiI currently have an iPhone SE 4G, but have just acquired an iPhone 15 (from Apple). Will my current SIM provide 5G support for my new iPhone 15?Thanks

Resolved! Payment

I’m really struggling financially, and this plan that I’m on is so high, I need to speak to someone about changing my package to a cheaper one

Start my plan as soon as possible

I have purchased a new tariff but I want it to start as soon as possible

Resolved! Upgrade

The remaining balance on my s22 ultra is 720 pound something if I wanted to upgrade could this balance not be transfered to my new contract phone

Incorrect additional charge

Hi I was given a £2 additional charge for calling abroad when I didn’t make/accept a call

Fair Fair Use Policy

I’ve just received a text from O2 with the following fair use policy notice. O2: We've raised a charge of 16.78, which represents the cost of your continued usage in our Europe Zone outside our fair usage policy. The charge will appear on your next b...

Resolved! Scam texts

I disabled charge to phone yet I have been charged 5p per text several times on these unknown numbers. They don't appear on the Messages app only as extra charges on the O2 app for next month bill. They appeared today, and I have not found any mentio...

Zone 2 Bolton

Hi I’m trying to log into my o2 to buy the zone 2 Bolton and get prices but my account won’t log in

Resolved! Roaming south africa

Hi there, I'm in capetown at the moment, Im a UK customer. I added the "o2 travel service" to my account last week (I have a confirmation text). When with Vodafone they'd always text me each day I used roaming data out of their free zone. But I've re...

Upgrade Issues

Last weekend I tried upgrading my phone at my local o2 store, tried multiple times to upgrade but every time it would get to the final step, it would bring up an error message. We were able to upgrade my wife’s phone on the same account but wouldn’t ...

O2

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