Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim only contract ending

Hi my sim contract is ending end of the month I've seen a deal online but can't get it by a upgrade sim what should I do

Received a text message from you

I received this text saying from you was this from you? Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £10.16*, this excludes any current discounts you may have.Y...

Resolved! I cant find how to get Disney

I can't see how to get Disney subscription. Sends me to myO2 then there is no option there. Is it new customers only?

Problem!!

I updated my contract this morning and now I cannot make or receive any calls??!!!! Please help

Resolved! call logs

Hi. I need to get a call log for my number from **Personal info**21 to date, how can I do this?RegardsPaul

Change direct debit

Please can you tell me how I change my direct debit to the 1st of the month

I tried to sign in to my account but it says my number is allocated to someone else

I tried to log in to o2 to see what the extra charges were for but it says I have to provide another number as mine is allocated to someone else

I sent my phone back within a week as I wasn't happy. All recorded delivery. Its been a week no cont

I sent my phone back withing a week of upgrading and have proof it was posted as they sent me the docs to print out. I haven't heard anything back also looks like they still want the money off me! I just want it to go back to the sim only deal I had.

i want to pay bill

i dont have network in the area I am in. cannot get otp. how to pay bill?

Ordered iPhone 15 pro

Hi I ordered the iPhone 15 pro over a week ago and I picked Friday as the delivery date I got my tracking code but when I go into my o2 account it says that I haven’t ordered anything the upfront cost has been taken out of my bank account is this nor...

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