Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract ended but still being charged

Hi, my 02 number was (REMOVED) which the contract ended on 22nd September 2023. I had requested the PAC code and switch to a new provider on 23rd September 2030. Why has 02 collected the monthly payment of £7.03 from my direct debit today?

Resolved! late payment of my bill

I currently have an unpaid late bill, which has resulted in my phone being locked. I plan on paying the outstanding balance this Friday 13th of October. Between now and the 13th are there any other sanctions that could be applied to my account at all...

my last bill payment

Good afternoon, I contact my bank about the payment of my last bill. I made the payment trough O2 app on my phone on Friday. The bank conform that the payment is authorised but O2 haven't clamed it yet, but O2 cut off all my lines because is not paye...

Resolved! Scammed

I have been scammed and a new phone was delivered. I have contacted 02 and there is a fraud investigation going on. My tariff has already changed and a substantially more amount of money is coming out of my account this month. O2 say they will reimbu...

Resolved! Lost sim

I've dropped sim in my pay monthly sim can it be replaced

Resolved! 1st bill

Ordered a new sim last night low and behold I've received my 1st bill of nearly £15 this morning I don't even have the sim yet what a welcome as a new customer surely this isn't right

I need a VAT invoice

How do i get a VAT invoice?

Old number migration

Hi, I recently took out a new contract via a third party company (tariff still with O2) but O2 are refusing to migrate my number over to the new sim. Has anyone else had this problem? ThanksGlyn

Asking for full password and security info when making a tariff query...is this normal for O2

Is it normal for a customer service agent to request details of your password and give an answer to your security question in order to deal with a tariff query?Just seemed a little strange / suspect to be requested to give out both sets of info, so I...

QR code

How do you get a new QR code sent

O2

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