Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Hi I have have a sim only contract for 3months I was just wondering if I can upgrade to a phone yet please

Resolved! Mr David Powell will be making a payment by my visa debit card on 21/5/2021

Hi im trying to communicate with someone I'm really sorry for any inconvenience I have caused unfortunately over the past 3weeks I have been not working due to a loseing a close family member iv been back at work this week so will be making a full pa...

davo by Level 1: Joiner
  • 2 replies
  • 0 kudos

P20 Pro - no option for Wifi Calling

Hi folks, I have a P30 Pro and P20 Pro, both on o2 pay monthly. The P30 Pro has a wifi calling option with no problem, however the P20 Pro doesn't show this option in the settings menu. I have checked on the web portal and it shows wifi calling is en...

Mosmordor by Level 1: Joiner
  • 11 replies
  • 0 kudos

Disconnected Network?

My phone has been completely disconnected by 02 whilst on a current payment plan that has not defaulted. After speaking with 02 time and time again regarding my coverage being barred and then restored also being told not to worry everything is fine a...

mw2889 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! PAC CODE

I have just switched over to o2 and ordered my new sim only on line. i filled in the form as instructed and put in my pac code in the field provided. I then recive an email saying hi and welcome to 02 and here is my new number!!!! Ive had my number a...

Alcami197 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unsolicited text from 78484

Hi, I have a problem. I received in the middle of the night ( 1 and 2 AM ) 3 text msg from 78484 with some stupid contest or something like that. I don`t know what happened, who enroled me in this contest, i just want them to stop. I`ve read online t...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

Resolved! 3 accounts and 3 numbers

Can I collate my 3 accounts that ultimately are mine as i pay for the contracts and they are in my name, down into my account being the main account as the other 2 are my wife and daughters numbers with their own email login details?

Staffy40 by Level 1: Joiner
  • 3 replies
  • 0 kudos

lost phone, bad customer service

Lost my phone about 3 days ago, contacted O2 immeidately and made a claim, they told me they would message me within 2 working days. Its been almost 3 and i havent recieved a reply. I keep being told to call them but I dont have a phone and I also am...

Resolved! Bills

I've bought a £22 a month airtime contract 20gb and unlimited texts and minutes but my first bill for airtime was 26.80 exc vat. Does anyone know y

Samsay by Level 1: Joiner
  • 1 replies
  • 0 kudos