Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using data abroad

Can I use my data abroad in Europe (Amsterdam) on my current pay monthly scheme?

My contract

I have run out of data again this month My contract includes 1GB of dataBecause I have BT broadband I have been offered an EE monthly deal that includes 20Gb of data, all calls and texts for £9per month.Can 02 offer me any more data on my contract?

Resolved! Network

Hello, there is work going on in my area for an upgrade that has imoacted on O2 and my network signal meaning I have been unable to use my phone properly whilst this is happening and keeps cutting off my calls etc. Obviously when paying for a service...

Resolved! 2 bills

Hi, please could you tell me why i pay a device plan and then a seperate airtime bill?When i upgraded my phone last time round i had to pay a large bill to pay off the previous handset. regards

Resolved! CANT GET THROUGH TO ANYONE, on the 0344 8090222 I get cut off is there an email or online chat?

I was paying my DD to VIRGIN. Then a few weeks ago had an email or two to say that VIRGIN would be switched to O2. The switch happened, so that my mobile was not on 02. I still had the VIRGIN sim in but it was 02. I made an 02 account and I phoned 20...

Resolved! Payments

I paid my bill had my phone turned back on and now they turned off again and payment overdue which I paid got evidence that it been paid what do I do

Account disconnected - termination charge of 700, credit applied post bill. Will credit be applied?

Hello I had a nightmare situation with O2 mistakenly putting me on a 2 year contract. I was on a rolling monthly after I have paid off my device plan in 2022, but recently due to a mistake, they have signed me up to a new contract ending in 2025. The...

Resolved! Military discount

I just opened a new phone contact with O2, and I have access to defence discount code for 25% of airtime. How can I apply this to my account?

Resolved! VAT invoice

Good Morning,I use my mobile phone for work and need my bill to show VAT. How can I download my bill with VAT showing?

Resolved! My order

Hi ,I made a order a few days ago but is taking to long and I am thinking to chancel

O2

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