Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Sad

Hello. I pay for o2 bill. But my sim card still off. I make payment not o2 app. But my TSB bank account. What I need to do?

Jessus by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Two Sims

I have just bought a " classic " car which has an 80s type phone installed.For it to work I need to insert a compatible SIM card - O2 is a compatible network so can I get a second SIM on my O2 account to put in the car or can I just use the virtual S...

Resolved! Contract

If I’ve just paid for a contract On a phone to pay monthly and it’s emailed me after paying saying it’s out of stock do they deliver it when it’s in stock or am I refunded

Resolved! False Europe Zone Charges

I have received a text from O2 saying my usage has mostly been in the Europe Zone and if it continues I will be charged on my next bill. Yet, I haven’t left the country for 10 months (there’s a pandemic and hence a travel ban if anyone was unsure) so...

BrettS by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sharing data

Hi, my tariff meets all the criteria to be able to share data, however when following the instructions to enable it there is no “tick box” to select, ?

DannyBene by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim card

I've got new sim card. Put it in phone and it says sim not provisioned for voice.

Tonybr by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Data

Lately I haven't been using all of my data, and when it's been refreshing they just give me my next months data and not what I had left over.. im paying for it so why ain't my data rolling over on to my next months?

Resolved! Upgrade

I upgraded my phone 13 days ago, i thought id selected iphone 12 pro, but its an iphone 12, am i able to swap it for a 12 pro? Thanks

Katie22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus free on o2 priority??

It's not working for me. Follow link on priority app- register details and ot says can take 48 hours will get a text message and email to confirm.Received neither!Tried starting process again with different email address,same thing.Not showing in My ...

Patchy by Level 1: Joiner
  • 1 replies
  • 0 kudos