Payment of account

[McCall]

I'm being asked to pay my account but have not only closed my account but have returned my phone.  I did both of these things in October at your Southampton shop.  I believe your agent that I spoke to was Kristi, and I'm sure she will verify these actions for me.

I have sent four letters of complaint to your Complaints Department in Winchester without the courtesy of a reply.  Would you please resolve this issue for me promptly as the deadline for paying my account is today.

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Oxonian]

@McCall 

Please bear in mind that the current turnaround time for a complaint is about eight weeks.