Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgade

How can I upgrade a second phone using my original my02 on a different phone

New and old mobile deal.

I have been with 02 for years and I have just 'upgraded' from a plan costing £9.92 per month to one costing £8 per month with more minutes, etc. My question is two-fold. Why do O2 not inform their existing ,valuable' customers that they are paying mo...

Resolved! Leaving o2

I'm trying to leave O2 but no one at O2 answers my call......

Genuine text

How do I know if an o2 text is genuine

Resolved! Monthly bill before Sim delivered

Hi - I have received my first monthly bill two days ago but I have not even received my Sim yet ( never mind activated it) so I'm not sure why I have received my bill already?

Resolved! Moving to another network

When is best to take my number to another provider

MyO2

My no. is am I registered on MyO2 yet? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Number Transfer nightmare!

2 weeks ago today (a Saturday) my phone and ID was pickpocketed in a shop around 9pm. The next day I informed O2 and they said it would be best to bar the phone number and go into a store to get a new phone and upgrade the contract since I needed it ...

Refund closed account

I keep getting a text message saying to goto my bill however the account is shut and no way of viewing, this has gone on for a few month and the 02 website said it would automatically refund it to the paying bank account used for billing yet this has...

Resolved! Oicemail

Since being moved from Virgin to O2 my husband and I no longer have voicemail on our phones.

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