Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232218 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrade

Hi I am just emailing as I have just recently upgraded to a Google pixel 8 pro and had the Google pixel watch 2 as a free gift but I still haven't received the watch and it's not showing in my orders so was just wondering if and when I will receive t...

Resolved! Number port from Virgin

Hello, I have a new O2 contract having transferred my number from Virgin with a PAC, my number now says number not recognised when called? And now I can’t call out or receive any callsany help would be appreciated jake

JakeC by Level 1: Joiner
  • 570 Views
  • 3 replies
  • 0 kudos

iPhone 15 pro max

Upgraded my phone to an iPhone 15 promax. It will be four weeks ago this week still saying awaiting stock. Has anybody any idea when I can expect my delivery

Peter-64 by Level 1: Joiner
  • 556 Views
  • 2 replies
  • 0 kudos

Bills for cancelled account

I had a Pixel 7 Pro from O2 but returned the phone within the 14 days of getting it. The return was accepted and the air time plan removed from my account with a small bill for the time used. However the CCA for the phone is still active and I have b...

Nagasaki by Level 1: Joiner
  • 1218 Views
  • 5 replies
  • 0 kudos

DPD have lost my phone

Hello! I ordered an upgrade (Galaxy flip 5) on the 12th of Oct which was due to be delivered on Monday the 16th of Oct 16th, it wasn't and having spoken to DPD on the 17th it appears that they have 'lost it', i've spoken to O2 customer services whom ...

OwenD by Level 1: Joiner
  • 1942 Views
  • 13 replies
  • 0 kudos

Bills and tariff

I'm not very satisfied with 02 just now as at looking at recent bills I cannot see why my existing bill is twice as much and my previous bill was £45. I came from Virgin a few months ago and was promised the same tariff. This seems to have been chang...

BlueBlue by Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

Mobile data disappeared

Hi guys,I got a message yesterday that I have used 80% of my 4GB of data. I keep track of my data all month and knew about it. Checked the O2 app and had about 650GB left. When I’m home the phone i13 mini is connected to the wifi at all times and at ...

Pepe999 by Level 1: Joiner
  • 1235 Views
  • 7 replies
  • 0 kudos

Current Bill

Hello, RE: CURRENT BILL ********** I am writing with regards to the account holder. I am his son Joseph ************ (Junior) The account holder is Joseph ********** (Senior), He has been deceased from 5th April 2022.( I can provide the death certifi...

jah206 by Level 1: Joiner
  • 428 Views
  • 2 replies
  • 0 kudos

Resolved! Volt Sim Only - wrong data plan applied

HiI just upgraded my home broadband with Virgin Media and part of the bundle was a sim with unlimited calls, texts and 4gb of data. On myO2 it’s showing as 2gb of data.Should I ask O2 or VM? Thank you in advance! Colin

Colinmh23 by Level 1: Joiner
  • 606 Views
  • 3 replies
  • 0 kudos