Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Log in

I'm trying to log into the my O2 app but it doesn't recognise my user name and password anymore.

Auto-Save making contact over double the price

Hey, Just reaching out for some support. I pay £8 a month for a minimal contract as I have brought my phone outright and also don't need tonnes of data. I've just received a message from O2 saying my tariff is changing from £20 to £20 with the Auto-S...

Resolved! ending my plan

Hi there , I'd like to finish my plan once it's ended. what should I do ?

Resolved! Make sure contract doesn't renew

Hi How do I make sure my contract does not renew

Resolved! Want to cancel my sim for my iPad

I bought a iPad and the payment plan is for 4 years after 2 years I can cancel my sim it’s been 2 years now and I want to cancel my sim

Resolved! Change sim from O2 to different provider

I have a very old phone and want to use it with a different Sim (from Sky) in addition to my current phone with O2. My phone number seems to be attached to the very old one as well as the current phone, and I am not sure how to change sim to a sky si...

Resolved! Changing delivery address

Hey. I’ve just upgraded my phone but I haven’t updated my address and I don’t want it to get delivered to my old address. How do I change my delivery address in time???

Resolved! Turkey Travel

I’m going to Turkey for the weekend, which is the best bolt on to get?

Resolved! No service abroad

We have two O2 pay monthly iPhone 7's one works fine in the USA, the other shows no service. O2 customer service tell me it's fine, then just cut me off when it gets too difficult. Pretty rubbish service. Any ideas O2?

Resolved! unrequested change to registered account

I have had my mobile number linked to the same email since 2011. Not sure if this is relevant but I updated to SIM only in January. Since early March I have not been able to access my phone number/bill account via my previously registered email/login...

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