Email address for customer support??

[Anonymous]

I've tried cancelling the renewal of my contract in the past but they've refused to do it. Now it is exactly 30 days before it runs out I'm trying to cancel the renewal again. (Apparently you have to give exactly 30 days notice to cancel, not a minimum of 30 days!) How awkward is it that you have to phone up exactly 30 days before the contract runs out to do this... What if you're not able to phone on that exact day? Ridiculous o2.

Anyway, now it is that day and I'm trying to phone up and cancel the renewal again. But big suprise! I just get cut off every time because the lines are "to busy". And I get told to go to the o2 website but there's no way to cancel it here and they have removed all options to email them from your account as far as I can tell! So I'm probably not going to be able to cancel until tomorrow or later and then they'll say "you didn't give 30 days notice so we can't cancel it now!". Seriously, screw you o2. I thought this service was great when I first signed up. I've been on o2 for 10 years now, mostly pay as you go and then contract for the past 3 years. You just lost a long time customer. Nice job.

So all that aside... Can anyone tell me the email address for o2 support? I want to email them my cancelation of the renewal of my contract so i have proof that I did it if I can't get through to them on the phone. Thanks people!

[jonsie · Accepted solution]

You can use the email link in my signature.

[Anonymous]

Cheers for the info. I spoke to someone on chat for 25 minutes and still didn't get it sorted. Guess I now have to phone back exactly 2 days before. If I thought I was allowed to swear on this forum this post would've been pretty **bleep** different. I attched a screen of the convo anyway. Gives you a little taste of how frustrating this is. Sticking to pay as you go on a different network from now on...

 Edit: Wow I didn't even swear and it cencored the word....

[jonsie]

I'm finding more and more that Chat is next to useless!

[jonsie]

ps you can't say **bleep**

[Anonymous]

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@jonsie wrote:

ps you can't say **bleep**

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haha yeh i figured

[jonsie]

[perksie]

Surely that info from chat is wrong?

[jonsie]

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@perksie wrote:

Surely that info from chat is wrong?

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Totally, as I say, useless!

[Anonymous]

Minnie is particularly useless, she should be fired.