Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 249664 Views
  • 2 replies
  • 2 kudos

Resolved! Bills

I can see that I am being charged for text messages to EU contries. I was told that these are free. Please can you let me know why I am being charged Thank you

Ginette by Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

Resolved! Change of name

I have gone back to my maiden name and would like to change it on my account

BooBoo by Level 1: Joiner
  • 590 Views
  • 3 replies
  • 0 kudos

Resolved! Anyone having problems paying in new system

Hi, recently moved over to new billing system - paid my OH account on 21st December o2 didn’t process so our bank returned it to my debit card only found out today when he had text to remind him payment is due tomorrow? I pay by dd and now it’s sayin...

bex123 by Level 1: Joiner
  • 1122 Views
  • 1 replies
  • 0 kudos

Resolved! Galaxy fold freebies

Iv had my foldz for 3 months now...but iv still not received my ear buds or my starter kit also for it...everytime I call n mentioned it I keep being told it would be November..its now January am I ever going to get them ...or has this been some kind...

archie_-1 by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Resolved! Contract ends

My contract is due to end in a fortnight and I do not wish to renew and I’m probably just going to get a pay as you go Giffgaff and save myself a whole lot of money. I still have a few months left on my Apple Watch and o2 say I must stay on contract ...

Rach12 by Level 1: Joiner
  • 947 Views
  • 4 replies
  • 0 kudos

Resolved! Uncleared balance

I payed £57.00 off of my bill last month and I was credited with £50.00 as my bill was £100 but my balance has not been fully cleared so I want to know where the money that was payed on December 14 has gone because I'm not paying you twice for the sa...

Kaizer by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! Credit Declined

I have recently been trying to join a sim only plan on O2, but when I get to the final page I get this message "Your order can't be completed.When you apply for an O2 contract we use business policies to check your application. This time, you didn’t ...

AHirst44 by Level 1: Joiner
  • 39988 Views
  • 32 replies
  • 0 kudos

Resolved! Payments

Hi, I have been travelling for the last few months and need to pay my O2 bill. Unfortunately I no longer have access to the O2 App. How can I pay my bill?

Thurlow97 by Level 1: Joiner
  • 515 Views
  • 3 replies
  • 0 kudos