Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! They’re making me stay!

I need some helpi want to transfer my mobile number to a new provider but because I’ve got an Apple Watch on my account they are saying I will have to pay the outstanding balance for the watch if I transfer my mobile number I have not heard of this b...

Resolved! Insurance

Could I make a claim for phone repair or replacement

Resolved! VAT INVOICE JAN23-DEC23

Good Day, I need to download VAT invoices for my account for the period January 2023-December 2023. It's not very easy on the website nor on the app. Can you please help me? Many thanks!

Resolved! Bill payment date

Hi I set up a direct debit but they didn't tell me what date it was for can you help please

Resolved! Message about an order I haven't made

I have received an email saying 'Just confirming your order has gone through' and citing an order number. But I haven't made any order and I don't understand why I have received this message.

Bill

Why is my bill so high this month?

02 Switch up Preorder and promotions

I have 02 switch up which I took out last January when I got the s23 ultra. I'm planning to switch up to the s24 ultra. I assume I can go into store and the switch up works with preorders?

Resolved! Cancel my number

Cancel my number

Can't make payment

I have tried to log in to my o2 app But it doesn't work. They ask me for my phone number to send me 6 digit code but not arrived at all.

Resolved! New contract

Hi Started a new contract today for an S23FE they have cancelled the old plan and left me with no data despite the new plan having a data allowance and starting today.

O2

Forum Posts