Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Airtime

I’m currently only paying for airtime only on an old phone on a sim that I’m not currently using due to moving abroad to Australia (new sim). I’d like to cancel it? How does this work? Can’t seem to get in contact via phone to 02.

Monthly payment by direct debit

I am getting msg for my mobile no xxxxxxxxxxxx bill unpaid but I have given instructions to pay by monthly direct debit and you keep sending me msg for unpaid bill please amend your record and collect monthly bill by direct debit sort code xxxxxxxxxx...

Top up

Took my money for bolt on I wanted my monthly bundle

Recent bill

Why was my last bill 116£ ?

A/c No:- (REMOVED)

I have recently received a text stating my bill for this month is £7.08. I left O2 on the 15/12/23 so do not understand why I have been billed? The text offers me a choice of carry forward to next bill ( not truly relevant as I have left O2!) or cred...

Temporary pay monthly number

I'm trying to keep my number from PAYG to monthly. The Keep My Number Form says I need my temporary pay monthly number which should be in my confirmation email or SIM pack. I can't find it in either. Please help! Where is it?

Resolved! Billing

hi I have a bill I ain't payed yet and I have a up coming one. I writing to let you know am paying everything on the 8th January

Paid phone bill still showing up as unpaid

I keep getting contacted to pay my phone bill despite having already having made the payment and been charged for it! I would like to add a photo as proof of payment but it doesn't seem to be working. All the best, Jasmine

Resolved! Telephonica uk refund

Good Morning I cancelled my pay monthly sim and i paid what i thought i owed However today i have received a refund a refund but the reference is Telephonica Uk I am hoping some- one can help me Is this in fact a refund from O2 ss i cam no longer see...

Bill Increase

So I got an email from O2 regarding bills changings, Nothing is changing? Except how we collect the bill. Yet the 1st bill after that email has increased 10% and my 40gb usage has decreased to 20gb?

O2

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