Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring Phone to O2

I currently use a THREE UK account for my phone but took out a pay monthly O2 as part of my new Virgin package a couple of months ago.I now want to transfer my existing THREE phone number to my O2 subscription.I have a PAC number ready to go. What I ...

Resolved! Cancelled contract

I cancelled my contract before Christmas and have received an email today for an upcoming bill sim card hasn't been used for weeks.

Resolved! Close the account

I just wish to close the account.There is no option and one never gets through to the right dept on the phone

No mobile data

Hi, I still not have 2 days mobile data 4G

Refund

I've recently switched to another mobile provider, and just had a text from O2 saying my latest bill owes me £13.90 and to request a refund in My O2, or it will carry over to my next bill (I wont have a next bill). When I try and log in to My O2, it ...

Can receive calls but cant make

Hi - as the title suggests, I am on holiday, I can receive calls and texts and data works but I cannot make outbound calls. I need to urgently. Thanks

Resolved! Change my package

Hi, I hope this message finds you well and happy. I've been travelling here in South Africa for over a year now and don't use my phone at all. Only to connect to Whatsapp and social media when I have wifi. Is there any way I can reduce mhy monthly pa...

Direct debit

I have just received a message from yourselves saying that you have cancelled my direct debit because you couldn’t take the funds out of my account. I have checked my account and there are sufficient funds in there and you have taken the money but re...

received SMS from o2 saying order has gone through. I haven't made an order

Received message saying my order has been confirmed but I did not place an order. "Just confirming your order has gone through - thanks. Your order number is NC32124541, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/orde...

PAC reversal

I have been an O2 customer for a year, and recently, I decided to switch my wife to O2 as well due to a good deal for two lines. I signed her up, and she was assigned a random number. However, when I moved her number using a PAC code, it replaced my ...

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