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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Esim

Just got my new iPhone 15 pro max and got esim but can’t seem to activate get it started can anyone help

Kirstyh by • Level 1: Joiner
  • 516 Views
  • 1 replies
  • 0 kudos

Resolved! Broken Bills

Hi,I apologise if what I'm about to write doesn't make sense but I'm very confused about my bills. I've been with O2 since 2020 and haven't had a problem with my bills. However, since the 20th of December I've had problems. I had 2 device plans and a...

JSH2644 by • Level 1: Joiner
  • 826 Views
  • 1 replies
  • 0 kudos

Switch Up Confusion

does anyone actually know what the process for switch up is,spoke to 3 different stores as credit history is not great and was concerned about losing handset if it went wrong,]Store A said there was no credit checks with switch up, just the usuall ac...

iancarr by • Level 1: Joiner
  • 1763 Views
  • 5 replies
  • 0 kudos

Infuriating bill additions

I've an iPhone and every time I send an sms to somebody, it does that rich preview thing which sends a picture that I'm being charged 54p for. Over 5 quid added to my bill so far this month. I tried turning off mms but that means I can't receive any ...

Resolved! changing to contract

I am changing from pay as you go to monthly contract. Was told by shop that it would take 4 to 5 working days for my old pay as you go sim to go "out of service" and then when it shows "out of service: put in new contract sim....will my iPhone XR sho...

Ibbotson1 by • Level 1: Joiner
  • 1167 Views
  • 8 replies
  • 0 kudos

Voicemail

Keep receiving frequent new voicemail alerts but there are no new voicemails. How do I stop the alerts?

David57 by • Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Are device and airtime costs now combined

I just went onto my o2 account to find my device cost is not part of one bill. To be honest, I rarely get any e-mail from them. Nor do I really read the o2 website news. So when did these changes come about and does this mean i have to pay the entire...

anticpated by • Level 30: Meditator
  • 1948 Views
  • 5 replies
  • 0 kudos

Arrears paid still no service

Hi I’ve just paid the arrears on my account as my internet was cut off this morning will this now be restored to normal as I have young kids who rely on this for tv aswell as me for work

Kelsey7 by • Level 1: Joiner
  • 794 Views
  • 2 replies
  • 0 kudos
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