Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! My new tariff

I only wanted 5GB of data but you’ve put me on 90GB ! How can I change this?

Andijames by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transfer number

I am transferring to o2 from Tresco. I rang with Pac code last Friday. Yesterday my d phone stopped working as expected but my new o2 phone isn't working. I have tried live chat but keep getting message that this is not available and I cannot phone t...

Resolved! Data allowance used

I recently plugged my phone into my laptop and started to download the updated software for the phone. Despite my phone and laptop being on WiFi it used my whole data allowance up. How is this possible?

Cane by Level 1: Joiner
  • 3 replies
  • 0 kudos

Payment plan

I have set up a payment plan which o2 agreed on but they have completely disconnected my phone that’s a few times I’ve had to call to reconnect it but this time it won’t even let me call out or no text messages are coming through does anyone know ano...

Kerrys88 by Level 1: Joiner
  • 5 replies
  • 0 kudos


How can I get the restrictions took off so I can use sores that requires you to be over 18

Tracy80 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Ate o2 calling me tomorrow about my new p30 new edition?

69 by Level 1: Joiner
  • 3 replies
  • 0 kudos

My new phone

Can you tell me if my new p30 new edition is coming tomorrow?

69 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 2 weeks still not dispatched

Hello, I ordered a tablet 2 weeks ago and it still hasn’t been dispatched. I have been on live chat twice & the staff say I will receive an email soon as it’s dispatched. Is this normal? Does it ever take this long?

DeeM by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Call statement

Pls how do I access call statement for previous months?

Jane9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I amend a direct debit when I change my tariff. It is impossible to speak to a real person.

How do I amend a direct debit . Do I have to .or is it automatic . I have searched how to do this and spent an hour being redirected to different pages and chat advisors who aren't there and can't ancswer the question. What ever haloened t speaking t...

Bamburgh1 by Level 1: Joiner
  • 1 replies
  • 0 kudos