Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254905 Views
  • 2 replies
  • 2 kudos

Charger incorrectly for a few months now

Hi, I have just looked at my online banking and should be charged 23£ per month and can see I have been over charged for a few months? Please can you advise? laura

Benefit of adding other family

Hi all,I have my mobile with O2 and volt virgin. The three other family members use smarty. Is there any particular benefit of transferring the other three over to o2?

Hien by Level 1: Joiner
  • 396 Views
  • 1 replies
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Resolved! Bill query

Hi, I’m a brand new customer, and my monthly charge is £12. My first bill has just arrived for £12.39. The SIM card only came yesterday, and hasn’t been activated yet, so how can my monthly bill be higher than my monthly contract charge, when I haven...

MarkS63 by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Cancel help

I am trying to cancel a new contract with my 14 day cooling off period I have not used the sim. So trying to cancel the contract via the landline telephone number is an impossible task as they assume you have that sim in a phone. Can I email O2 and a...

Sallycin by Level 1: Joiner
  • 526 Views
  • 2 replies
  • 0 kudos

New phone arriving

I've got a new phone arriving tomorrow still with 02 and I want yo kp my old number...they say I will have to pay £59 off as I have a few months left on my sim only contract....how do I go about doing this

Resolved! Change my debit card

I just change my debit card and I don’t know if it will affect my monthly deduction

Damie by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

contracts

how to get all my three 02 contracts all on the my 02 app 

paul471 by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

Resolved! Support issues porting number

I’m trying to port my number to a new O2 sim only pay monthly plan. I’ve tried contacting support and I was in a discussion and now all I’m getting repeatedly is : “Sorry, we're extremely busy right now, so I can't put you through. If you would like ...

Esim query

Hi , when joining O2 can you get an esim from the get go , or do you have to order a physical sim and then move over to esim? Many thanks

myself123 by Level 1: Joiner
  • 700 Views
  • 4 replies
  • 0 kudos