Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Defence discount

How do I get the 25% discount applied

My phone number

Hiya, I am trying to see when my upgrade is due, my phone number has changed from (REMOVED) and when I try to access my account the texts are being sent to this number which I don’t use as I have a work sim (REMOVED) could you help me pkease ?

Resolved! Switch up

Do I need to pay off my current device plan before using switch up?

Change payment date

Hello I’d like to see if I can change my payment date

Help Sim card won't activate

The replacement Sim card has arrived but isn't activated, I don't have access to a network so I can't receive text messages to activate it. I think the problem is that O2 still believes that they are processing the delivery when in fact I already hav...

No engaged tone when I call someone

I am a new O2 customer from the Virgin transfer. The transfer went smoothly without me needing a new SIM card.All seems to be OK apart from this one issue, when I call someone who line is engaged, I do not hear the engaged tone, the call is abandoned...

Resolved! (REMOVED) is ended contract from the first September and still got bill

Hello. I had for years family packet with two numbers. One of them was for my son. My son went university and I cancelled his number 01.09.2023. I was on the phone in Bournemouth branch shop over 1 hour. Cancelled tablet number and (REMOVED). and upg...

Resolved! Bill payment

HiI have payed my bill,but it says that i have payed my bill yet.

Resolved! Fraud

Hello againSome of you may remember me from the early part of the year but 02 still wont shut the account and now they will not discuss this with us what so ever as its fraudAll the c/s can do is email the fraud dept who will phone us back which even...

Resolved! Transferring my old phone number to my new phone (new contract)

Hi! I have upgraded my phone and am now on a new contract. My previous phone contract was under my dad’s name. He has contacted O2 now that we’ve paid off the old device contract and have asked to transfer the phone number assigned to my previous pho...

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