Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121789 Views
  • 27 replies
  • 5 kudos

Unexpected 5G.

Hi guys, Was out walking in the New Forest this lovely clear morning and to me suprise, 5G popped up in the signal bar, albeit for less than a minute then back to 4G. Looking on the coverage map, as far as that is concerened there is nothing in the a...

Payment not taken?

Hi, Had my bill and said payment was due 6th April however nothing has been taken? Will it go at some point today?

Tariff change

O2 automatically changed my tariff this morning (I think I might be at the end of my 2 year contract) Now I can't make any calls. When I look at my tariff on my o2 it says I have 0 minutes of calls, unlimited data and 100 text messages. It also says ...

Kitty8 by Level 1: Joiner
  • 146 Views
  • 3 replies
  • 0 kudos

O2 not taking payment but billing says paid

Hello everyone, I am hoping I can find a solution to this or if anyone has had this issue before. My o2 app and the website are both reporting that my o2 and my wife's bill have been paid in full. However when we check our bank accounts the money has...

Niblic3rd by Level 1: Joiner
  • 7462 Views
  • 31 replies
  • 0 kudos

Resolved! Contract

Hi, wondering if anyone could help. Lost my SIM card whilst moving, and without that SIM card they won’t let me update my address to get a new SIM card? I haven’t got I’d, but no all details.Any way I can do this?

Courtney6 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Resolved! Changing sim

If I change my phone to one with a nano sim can I get one sent to me by o2?

Nosavvy by Level 1: Joiner
  • 143 Views
  • 2 replies
  • 0 kudos

Resolved! Bill

By bill says -30 does that mean I’m in credit

Ricky76 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Contract + network

I have 2 problems. 1st is since I have signed a new contract with O2 the network coverage is very poor even though it shows full coverage on my postcode. I have spoken to an agent and he told me I have to switch my phone one/off to check availability...

Credit Referral Team

I have order sim card on 29 March 2021, and Credit Referral team tell me need 72 hour to credit check, but 6 April hasn't receive sim card. Please let me know what happen?

Usagi by Level 1: Joiner
  • 167 Views
  • 2 replies
  • 0 kudos

Shared data

I have 3 accounts with o2, two of which are activated to share data (on the list they have a picture of a phone with a star inside under the list of able to share data) however I cannot seem to share data, there is no option to click on anything, doe...

Nejlag by Level 1: Joiner
  • 646 Views
  • 9 replies
  • 0 kudos