Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown charges

Hi, I have been charged £9.02 which I do not know what it is for. Who can help me? Why the chat function was removed? Do you have any email that I can contact? Thank you.

Galaxy ear buds Pro 2

Still not received message regarding galaxy ear buds Pro 2?

Resolved! Deals and extras

Hi, would anyone have an opinion as to whether the apple music three months bonus from O2 is worth it as looked and there is a one month trial followed two free months. Does that close u in for further payments or do you cancel after free trial. Not ...

Fraud and Extortion

Account Number: (REMOVED) On the 1st August, I was contacted by a customer service agent from o2 offering me a loyalty discount and a complimentary Samsung watch. Instead the agent, using my information, fraudulently placed an order for a new contrac...

Samsung watch

How do o lonk my pay monthly sim to my watch it say use a qr code but i cannot fond one.

Out of contract

My contract is up and I’m travelling to New Zealand. What’s the best SIM only deal for me?

Remove a bar

I reported my phone as lost but have since found it, how can I remove the bar to allow me to make phone calls etc again now I have replaced the sim with the new one that was sent out?

I can't get OTP text while abroad

I can't get OTP text from bank while I'm abroad in India

Resolved! extra data for holiday abroad

Hi my monthly bill is under £8.00. Free calls, Free messages 500 data. Im going to Spain with the family, Ive realised that I will use much more data on the ''phablet '' without my laptop in tow. Wi fi entertainment or ebook whilst travelling . What ...

Resolved! My order has disappeared without any notification

Although I ordered new sim one week ago, there is still no update even though it said they would email me in 48 hours. What’s more, the order disappeared when I see my o2 account.Here is my order number ms-324837173,Could you tell me what should I do...

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