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Affordable mobiles contract on O2

JamesG1311
Level 1: Joiner
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Ive got a Samsung Galaxy on O2 which is in contract with Affordable mobiles. I have O2 contacting me telling me that I can upgrade with them soon despite that fact my contract for the handset is with Affordable mobiles as far as I'm aware. and not up until 2025. 
I'd like ot hear from others who might be in the same situation not the least because I believe Affordable is a proper MVNO operator and should have their own systems and billing platform but everything I have is O2 branded and the same as other SIM contract which IS direct to O2. 
James

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Bambino
Level 86: Prestigious
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@JamesG1311 

It may very well be a scam caller. Are they offering you big discounts? Never reply to a cold call, no matter who they say they are.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

I DO NOT WORK FOR O2



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madasaf1sh
Level 78: King of Kings
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@JamesG1311 

 

Affordable are not a Mobile Network in any way shape or form, they are a Mobile Phone retailer, and you are on the o2 billing platform, and network directly. 

They are like CPW where sell mobile contracts on mobile networks. 


I would be very dubious about anyone contacting you saying you can upgrade early and especially 2 years early, it smells like a scam, so ignore it,, 


Full details can be found here Phishing, Smishing & Scams. Latest info & advice. Guide: A Guide to Deal with Spam/Scam Calls and Text 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 68: Extraordinaire
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Affordable Mobiles is a reseller and not an MNVO

I'm not sure if it is O2 phoning you up as it is extremely rare for them to do outbound sales calls. 

There is however, plenty of scammers and fraudsters that phone up claiming to be from O2. 

DO NOT DO DEALS WITH ANYONE WHO CALLS YOU

Phishing, Smishing & Scams. Latest info & advice. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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