Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 228024 Views
  • 2 replies
  • 2 kudos

ANOTHER switch up issue!!!!!

The community managers / head office SERIOUSLY need to contact o2 stores and make them aware (again!) that those original o2 switch up customers that have remained on the anytime terms CAN continue to switch up anytime even if they have switched up s...

MrFrenzy by Level 2: Apprentice
  • 1539 Views
  • 8 replies
  • 0 kudos

Multisave discount query

Hi, I have been an existing O2 customer for a number of years, but recently purchased a phone on my first Pay Monthly plan. I was advised by the O2 representative at the time that because my dad was already on a Pay Monthly plan, I would be eligible ...

Resolved! O2 switch up upfront cost

Does anyone know when using o2 switch up in store if you're still charged the upfront cost of the phone? I see the pixel 8 pro online has an upfront cost of £30, is this still payable when using o2 switch up in store or is it waived as it's classed a...

Question about the pixel 8 pro/pixel watch offer

Hi there. I'm just querying the offer of the pixel 8 pro with free pixel watch. 1. Am I eligible for the offer if I use O2 switch up to purchase the pixel 8 pro. 2. When exactly does the offer end? I can see it's purchase until 16th October but does ...

Resolved! Old bills

Hi, I'm trying to access old bills to print off for my records but can't seem to find a way to do so, I can get the bills but there is no option to download previous bills?

Spot by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling sim only contract

If I cancel my Direct Debit the day after I’ve paid the bill will that automatically cancel the contract?

Stuart56 by Level 1: Joiner
  • 1513 Views
  • 6 replies
  • 0 kudos

Resolved! Contract coming to an end

I wanted to know when my contract is coming to an e

Rej by Level 1: Joiner
  • 315 Views
  • 2 replies
  • 0 kudos

pay monthly

i’ve got money in my o2 account but o2 wants my bank details so they can take the payment from my bank, is there a way they can take payment from the o2 balance

brandon3 by Level 1: Joiner
  • 772 Views
  • 8 replies
  • 0 kudos

Faulty SIM card

I am not able to visit a store in person to request a new SIM card and can not make or receive call on my phone. How can I receive a new SIM card???

4winds by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos