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Disconnected account

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Kee
Level 1: Joiner
  • 3 Posts
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on ‎05-03-2024 21:13

on ‎05-03-2024 21:13

So today when trying to upgrade online was advised was unable to due to a old disconnected account with a outstanding balance of £79 which is news to me I was told to ring customer services which I spent £35 mins on hold to be cut off! Absolutely fuming as I’ve not received any notification or letter advising me of this and don’t want this affecting my credit in future, what’s going on o2 why have I not had any notification of this??

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MI5
Level 94: Supreme
  • 152006 Posts
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on ‎05-03-2024 21:14

on ‎05-03-2024 21:14

@Kee 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152006 Posts
  • 651 Topics
  • 28910 Solutions
Registered:

on ‎05-03-2024 21:14

on ‎05-03-2024 21:14

@Kee 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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