Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contract

Hi, My contract is up for renewal on the 8th November and I do not want to renew it, will it automatically cancel or do I have to contact you to cancel it? Thanks

Resolved! £1 data charge on pay as you go

Ok, I have an O2 sim card for my 10 year old daughter, I want her to be able to send texts and make phone calls when necessary - but cannot find a single tariff that does not charge her £1 per day for data usage which she does not need - so £10 per m...

Phone fault

Hi I bought this "Bundle BlackBerry Curve 9320 on Prepay TxtW BB £119.99". The trackpad on the phone now doesn't work properly. When I glide my finger over it, it doesn't react. When i changed the sensitivity of the trackpad, it then became too sensi...

Resolved! New Contract Delivery

So I ordered a new contract with the Galaxy Note 3 yesterday (Saturday) at around lunch time.. When should the new phone and sim be dispatched? Am I likely to get it on Monday? Thanks in advance.

Resolved! Switched from Pay Monthly to Pay as you go

I just switched from Pay Monthly to Pay as you go, and the number transferred within the 24 hours as promised. I am currently abroad so not using the phone on a regular basis, and I just logged into 'My O2' account to check my tariff and credit and t...

Resolved! Detailed call log for 02 Pay&Go

How do I request a detailed call/text log (numbers, call duration) for my 02 Pay&Go mobile (for the past 6 months)? My previous phone operator showed this data on my internet account page, but I cannot find it with 02.Thank you.

Resolved! Talk and web questions

I don't top up very often and currently have O2 unlimited. I have just got an iPhone and so am considering changing to talk and web but don't understand how the allowances work. It says allowances are based on the previous month top up.But I don't wa...

Resolved! outgoing message alerts

on 02 pay as go, my phones a nokia c3, each time I send a message I get message sent alerts (usualy twice and need to press ok but its the noise) that I would like not to get, they are driving me mad. I have the delivery reports on the phone set to o...

Resolved! Two contracts / Changing numbers

Hello, So basically I have two contracts in my name and one of them will be running out sometime during February, the other one still has over a year left on it. However, when the first contract runs out this February i would like to only keep the on...

Resolved! Paying my bill

i have been getting text messages to tell me to pay my bill but everytime i phone the number to pay it just beeps and dosent ring or let me through, so i tried paying online but it also will not work. They will not take payment details through chat w...

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