Switched from Pay Monthly to Pay as you go

[Anonymous]

I just switched from Pay Monthly to Pay as you go, and the number transferred within the 24 hours as promised. I am currently abroad so not using the phone on a regular basis, and I just logged into 'My O2' account to check my tariff and credit and the number that my account is linked to is not a number I know, I presume it is the temporary number that the Pay as you go sim initially had, but there seems to be no way that I can change the number and actually verify the details of my existing number? Does anyone know how I fix this?

[Anonymous · Accepted solution]

Hi,

If it doesnt update automatically then log out and log back in.

Have you logged into your my02 online on a pc/mac and hit the 'change mobile' option next to the number showing.

Perhaps delete and re install the app may help.

If no help then speak to Live Chat who may be able to assist.

http://www.o2.co.uk/mobile/contactus