Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Veiwing my bill

I just want to veiw my bill but the account page just sends me round in circles....WHY

Resolved! It's not fair to charge me the tariff when the phone is faulty and returned the next day

Basically what happened was: I have been with O2 since 2008 and started pay monthly two years ago with a SONY Ericsson Xperia X8 on £15 tariff. On 16th March 2013 I ordered an iPhone 5 on £32 tariff and received it on 18th March. After a couple of ho...

Resolved! Phone unlocking - Paygo phone on paymonthly

Hi, I liked the Nokia 620 and bought it to use with my pay monthly contract. I have not used the phone. When I contacted O2 chat to get it unlocked ( for my trips abroad), they say I have to wait for an year and pay £15. Is this right ? As far as I k...

Resolved! Insurance!

I don't really know who is right and who is wrong. One of my friend is O2 customer and this is her first time I phone 5 contract with O2. She bought the insurance from O2 as well. But 2 days ago, she lost her phone at her work. Before she finish the ...

International Calls

Hi, some feedback on the international call tariffs: - Well done on the roaming simplification. The 50p min charge is annoying for very short calls but it works excellently if you are on the phone for any material time. £1.99 per day data charge is s...

Resolved! Can I limit the numbers available to my child ?

Is it possible to only allow certain numbers to be called (texted) by my child. I want to provide a phone to my child, but am concerned about him 'racking' up unnecessary call charges by calling numbers that we do not approve of. Ideally we would wis...

Resolved! Contract to PAYG

I've recently changed from Pay Monthly to PAYG but "MYO2" doesn't show my PAYG details. Do I have to do anything to update "MYO2" or should it happen automatically? I've retained the same mobile number.

Resolved! Unexpected Bill

I get 300 minutes to any network, I've used 120 out of 300 and I've been charged £23.00 extra in calls.I have not phoned any suspicious numbers such as 0800 and I do not text/call radio and tv stations.Why have I been charged so much in calls?

Resolved! Call and Text Tarrif

Hello there all, Its Yusuf here!I was just wondering, if i get the Call and text Tarrif, then top up £10 Would that Whole £10 go from my balance?

Resolved! Disappearing account balance

I've had a simplicity payg account for some time now with no problems. I top up so I build up a little extra each month but recently the £11 odd extra I had just disappeared and O2 texted telling me to top up, my balance being 0. After long/frustrati...

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