Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 live chat kept on hold

Started chat conversation around 2100 hours timed out and neither of the two chat advisors helpful used staling tactics all I want to do is canx and get a PAC code.

Resolved! Limiting auto top up?

I have a pay and go account. If I select auto top up and lose my phone, what's to stop it being topped up every five minutes? George Humphries

Resolved! Unlocking Nokia Device

I have a monthly contract with 02 and have been a loyal customer of theirs for a few years now (my partner is the main account holder). I had a Nokia Asha 300 with them and recently was given an HTC One, so I gave my dad my Nokia. I am on 02 and my d...

Resolved! O2 REGISTERED A DEFAULT WITHOUT TELLING ME ABOUT THE DEBT!!!!

The story so far, from someone who has a squeaky clean credit file and has used 02 for years................. Hello Julia,Just because you cannot see any notes or disputes does not mean there was not one, as I said there was an online conversation wi...

Resolved! Unpaid account

Having received an e-mail from Puja at Customer Services yesterday in response to an e-mail that I sent, I wish to discuss the above account. I have recently received a bill for 215.27, which came as a great shock to me, but it would appear that I ha...

Resolved! Sending/Receiving texts and calls in America to American numbers

Apologises to the online team to begin with, I am using my phone and everytime I clicked to send a message I got relocated to another page. I'm currently on holiday in America and unable to send texts or make calls to American mobile or landline numb...

Resolved! 'No products' in My o2

Hello, My O2 home page says that I currently don't have any products with O2, but I do. Anyone know how to get My O2 to recognise that I am a customer with them, and be able to view My bills etc?Cheers!

Resolved! Travel Abroad - Missing Credit

Hi,Whe using my phone (samsung S3) abroad I topped up with £20 on the 27th June. I used it once in Italy for 1 day at £1.99 (15mb) and then thinking I couldnt use it in Croatia, turned off my celluar data. Then leaving croatia 3 days later and only u...

Lack of information and communication from O2 after they let my account be hacked!

Service keeps getting disabled

US Data Charges - be aware

Does anybody else find the US data roaming charges of £6 per MB excessive, just arrived in the US and quickly checked something on the internet, found out this has cost me £32. Is this O2 recovering revenue it's now lossing on EU roaming charges. Mak...

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