Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I swap to a sim-free handset?

I've currently got a BB 9900 on a 24 month contract with 11 months remaining, however I'm getting absolutely sick of my BB problems (constant black clock of death etc) & would like a different handset but to still keep my contract for the remaining m...

Resolved! Texts to Ghana no longer being received

My daughter lives in Ghana and, till recently, I have had no trouble sending her and her husband texts. Sunday before last, I sent three or four, to both of them, and none were received. I did try Live Chat last Tue but got no help, though he did pro...

Resolved! Phone signal Aberystwyth area.

Currently no phone signal in the SY23 area even though the network checker says everything is fine.Not the first time this has happened in the past few weeks either, starting to get really annoying now as I need my phone for work.Seriously considerin...

Resolved! When to use my PAC?

Hi all,I'm after some help for my tiny, confused brain... My O2 contract ends on 8 June. I am switching providers.My PAC is valid until 5 July.30 days notice is also 5 July. Current billing period is 2 June - 1 July.Payment for this billing period wi...

In EU or not? Does O2 know?

I was in Turkey recently and received a text from O2 saying 'Using the web outside Europe etc. Later, I received another saying 'welcome to Greece etc...you are on the £1.99 per day price plan'. I assumed that I was using a Greek network so turned on...

Resolved! quit o2

how to I buy out of my contract? o2 are the worst service provider!!! very unhelpful!! I should never have returned to o2 and I want out!!

Resolved! How long does it take for my faulty payg phone to be replaced ?

bought phone from O2 online, after 3 days it was faulty so returned, that was 10 days ago and not a word from O2. just wondering how long it should take to get replacement ?

Resolved! Can I upgrade early if my phone isn't working correctly?

Hi everyone. I'm a relatively new cutomer to O2 having joined back in September to get an iPhone 5, but I'm in a bit of a tricky situation. I'm really happy with my contract and I've had no problems with the O2 network itself, but my iPhone is starti...

Resolved! What should I do after my contract has expired?

Hello, I have I pay monthly contract for 1 year, and the contract renewal date is 3rd June 2013. Now, I don't want to sign a new contract for minimum 1 year, I want to sign a new pay monthly contract for 1 month, because I will leave the UK soon, Wha...

Resolved! EU Roaming

Hi, I'm going to Berlin tomorrow and want to be able to use the 3g on my contract phone. Mainly for checking, sending emails. I read that it costs £1.99 to do this. Is this per day? What are the download limits? Do I need to alert o2 that I'm going a...

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