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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 18+ sites needs credit card

I put in a credit card so I can go on 18+ sites, yet when I click to go on a site it brings me to the o2 website? Why is this and how can I stop it from taking me to o2?

Resolved! next steps after upgrade email

Hi, I upgraded my phone this evening online,, the advisor was great, I agreed to all the T&Cs and paid for the handset. He sent me some links about what to do after upgrade, but I didnt read them because I got distracted and wasnt sure if my new plan...

Resolved! Callers getting a Tesco message when calling me

I have a samsung galaxy ace and up until recently I have been getting calls and texts come through from my friend in Ghana. However when I called them last night they complained that I hadn't responded to any texts and when they tried calling me they...

Resolved! Pay and Go Go Go not updating.

Hello, I am a new Pay and Go Customer. I was looking to go on the the Pay and Go Go Go 10 plan as I need to use some Data over the coming month due to not having a home internet connection for some time. So I insert the SIM into my 2 year old Samsung...

Resolved! Does O2 Travel (Europe) work for remote Spanish islands - e.g. La Gomera?

O2 Travel is advertised as working in Spain. Does it also apply to the Canary Islands (Spanish Territory) - including La Gomera?

Resolved! Changed to a new number - when will my bill update?

Ok so a friend of mine has changed their number due to abuse. This happened a couple of days ago, but their live billing data is still not coming through. How long before billing data for the new number will appear? Will it be the end of the month?

Sim card migration issue

Ok well I migrated from Pay monthly to pay as you go. I got a sim card sent out with my number on it and was told I had to top it up before it activated. Seemed reasonable but I was waiting for my next pay cheque to come in so had to wait. In the few...

Resolved! 10 percent cashback reward

Instead of me receiving 10% back for my o2 reward I have 10% taken off me, how do I get my money back?

Resolved! CANT PAY MY CONTRACT BILL

HI I am trying to pay my over due contract phone bill but when I have done everything it says and I have filled in everything it then says it has decline and I no there is money in my bank.

Resolved! Advice on Cancelling Sim Only Contract

Hello, I recently renewed my contract with o2 (a decision I now regret). I am 14 days into a new 12 month sim only tariff. I would like to leave o2 but I suspect I will incur charges as a result of terminating the contract early. Does anyone have exp...

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