Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 only offer Refresh contracts now?

Do O2 offer any other contracts other than Refresh now? When talking to the chat help about upgrading, I'm getting really muddled answers, and from what I can gather it seems like they no longer offer "normal" contracts to upgrade to..? Seems strange...

Resolved! No service

Since 9pm last night (14/8) I've had no reception. According to the service status page there's nothing wrong in my area. I had a webchat with an advisor who said the same & checked my account which had no problems. I've had the phone on & off umptee...

Resolved! Problems in transferring my old number to O2

I just got an iPhone with contract with O2. Got the SIM card and everything and I completed the form online to transfer my old number(different company) to the new O2 Sim card. Everything was succesfull but I haven't received any kind of text or e-ma...

Resolved! Complaint!

Good Morning I sent 02 an e-mail complaint to there compaints e-mail address on Monday this week. So far no automated acknowledgement no phonecall no response! Cracking service from 02 again! Can anyone give any inidication re the length of time take...

Resolved! Keep my number - business contract to normal pay monthly

I have ended my business contract early and started a normal pay monthly contract. I would like to keep my number from the business contract. I have been advised by customer services on telephone that I need to fill out a form at www.o2.co.uk/keepmyn...

Resolved! Unable to receive international texts

The boyfriend has recently gone over to the US and has got a new phone over there. He's tried to text me twice but non of the messages have come through. He used the +44 and 0044 prefixes but nothing has worked. I've texted him using the +1 prefix an...

Resolved! A question about upgrading Pay & Go phone through Carphone Warehouse

Hi!Last year, I upgraded my Pay and Go phone through Carphone Warehouse for the first time.Now, I want to upgrade again soon. It's been almost a year since I upgraded (12 days until a year has passed), but I don't know if I'm allowed to upgrade once ...

Resolved! Registering a phone to top-up on-line

How do i register my wifes phone for top-up on line with the same e-mail address as my phone, i've tried with a different password but a "FAIL" icon shows at this stage and i can't progress.If anyone has had this problem and solved it, i'd be greatfu...

Resolved! Sim Only 4G

Hi guys, Firstly, a little unrelated, the live chat is as much use as a chocolate kettle. Anyway, I'm soon to be a former Orange customer. I've had enough of their lies/cheats/etc. But that's a different story. I have an almost brand new Galaxy S3 I'...

Resolved! changing my tarrif

help please,i want to change my tarrif to a better one,but will this increase my contract or just stay the same?

O2

Forum Posts