Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What I've used in Pay & Go ?

Hi, im using the pay & go, but i cant find in website "my o2" nothing about what I've used. I need to check why my balance get so low or which one of my calls was to high.

Resolved! Pay as you go Broadband using Hotspot

Iam at my wits end with o2 customer service and have been going around in circuls with conflicting infomation and I hope someone out there can provide some sound advice and bring back the will to live again I have a huawei hotspot device that current...

Resolved! Lost my sim card in Russia

Hi, I've lost my sim card being abroad, it is pay & go sim. I've recently toped up it with 10 pounds. How can I get a new sim card?

O2 fault brush off for past 9 months - fed up !!!!

I've been experiencing reception problems since Nov 12 Prior to that it was signal was perfect and we never had a problem Since November, its been on and off where we experience signal problems? we can either dial out, or when we receive a call, the ...

Resolved! Balance brought forward

Hello, I'm having a little trouble understand my contract. It says "Balance brought forward: -70p" Does this mean I owe them 70p, or they me? Thanks, Dan.

Resolved! Downloading itemised bills o2

I have been a customer of O2 for a good number of years and when advised that my current monthly bill was available to view on line have always been able to do so and see an itemised bill. This month however All I can view is the bare details and not...

Resolved! Credit limit

Can anybody please tell me how to limit my sons O2 iPhone data use to avoid him going over his monthly limit. My daughter has a Virgin phone and I can cap monthly cost at £50 which means she can't run up any crazy bills as her phone cuts off at £50 p...

Resolved! Fast track to refresh. Contract length

Hi All.I went into the o2 store this morning and paid the fast track fee to upgrade to a nice shiny Samsung Galaxy S4 on the new 4G tariff. I was under the impression that the fast track fee paid off the existing contract so you could upgrade immedia...

Resolved! ID to upgrade

Hi,I am going to go to an O2 store tomorrow to hopefully upgrade my phone to a new 4G tariffWhat ID do I need to take with me.I can't remember what I took before! I think they just used my debit card for payment and that was it!I was hoping to get on...

Resolved! Data extensions on an O2 Unlimited Contract

Hi - I would like to complain about my O2 Unlimited contract. A few days ago, I received a text telling me that I'm getting close to using all UK data allowance and that when i've used it I would get a slower data speed. Then the next day, another sa...

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