Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using O2 Unlimited Minutes to phone O2 Pay monthly phone

I've recently changed from O2 Pay As You Go to Pay Monthly. A couple of my friends are with O2 Pay As You Go and are using the Unlimited tarrif which includes unlimited free minutes to other O2 Mobiles. They have told me that since I have changed to ...

Resolved! Cancel a pay monthly contract early and swap to a pay as you go

I need to end the 24 months contract and keep the same mobile number changing from a pay monthly to pay as you go one.I'm not in UK in this moment but my sim is still there.I already spoke with someone in your customer service and I know I have to pa...

Resolved! Swap Sims

Hello, I have 2 O2 Sims:Sim1: 07748****** (24 month contract)Sim2: 07712****** (pay as you go) Is it possible to swap the number, so that:Sim1: 07712****** (24 month contract)Sim2: 07748****** (pay as you go)

Resolved! Unlink disconected bill from Account

How do you unlink disconected bills from you online account, im getting:"Failed to get user identity possibly due to unlinking of MSISDN from account (code 36)"When trying to sign into the My O2 iPhone App. Already called CS and they said i need to u...

downloading PDF bills

is anyone having problems downloading bills. after clicking on the download PDF bill its starts to create the pdf but never actually completes it and leaves the window hanging saying awaiting chrome. if anyone has had this before do you know how to f...

Resolved! Contract Disconnected

I had my contract disconnected for not paying a bill which i did not have the money for at the time. It ended up with a debt collecter and speaking with them they said i would have to pay a certain amount as i willing to be reconnected to my contract...

Unable to see bills online / no account

Even though I have a pay monthy account, when I log in to see bills I get this: My O2 Products You don't appear to have any valid products associated with this account.Bills aren't emailed to me either.How do I resolve this?Customer support did not h...

WORST NETWORK EVER

I've been on most networks in the UK,and I must say,NEVER AGAIN,has toBe the worst network ever,always dropping calls and 3G ,customer services are rubbish,never tell the truth.and Avnet got a clue what they on about,....do this,do that,on my 5th iph...

Resolved! UPGRADE OFFER, 02 have not got a clue

Received an email today from o2 regarding price increases. Not happy but just have to live with it. Here’s the best part. In my email it mention I can get an upgrade now without a penalty charge J. Called o2, they had no idea about this. Sent the ema...

Resolved! two pay monthly contract phones upgraded with 30 days of each other and billing all wrong

How can you get O2 to rectify their mistake. I have spoken to them in India and South Africa, conversed with the complaints team, stopped my direct debit with O2 approval and now my phone is on the "black" list. No one has any common sense

O2

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