Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contacts unable to call me but can text

Hi I have two contacts, that I know of, that cannot ring me. When they do they just get a constant bleep. They can text me and others can ring me. I have checked my blocked numbers. One of these people tried to ring me for the first time today and wa...

Resolved! Refurbished 5s 32GB on PAYG?

Hi, I'm looking at the refurbished iPhone 5s. The memory options seem to be different depending on whether you select contract or pay as you go - the only option available on PAYG is 16GB, whereas all memory sizes are available on contract. Is there ...

Resolved! Insurance

HiIm hoping someone can help me.I purchased a phone through the carphone warehouse as i have done for the past 4 years.Everytime i insure my phone directly through O2.However this time they are refusing stating i purchased this from the carphone ware...

Resolved! Cancel Pre-order upgrade @ in store Carphone Warehouse

Hi! New here! So I upgraded on Saturday but the upgrade was a pre-oreder. Can I cancel the upgrade altogether? Thanks!

Travelon Germany, enabled and not working

Dear Community im a bit distressed after sending my daughter to germany for a week with her iphone 5s and an 02 pay and go sim card all topped up. before she left i enabled travelon at 1.99 per day for data. she has bow been there for two days and th...

O2 account details

I am mortified to log in to my o2 account to see details of someone else's account details, sort code and account number visible set up as my direct debit has anyone ever come across this. I have raised a complaint but worried that I can see details ...

Resolved! does my data allowance expire?

In the details of my data allowance it says "30D 6GB" and that it expires on the 2 March. The 2nd of every month is when I pay my bill so is my contract/data allowance expiring or is it just restarting for the new months bill?

Resolved! New payg big bundles tariffs on the way

I heard there are new payg big bundles tariffs on the way any one have any deatis of what they are

Resolved! Changing number from one merged account to the other...

I've just merged my 2 contracts into 1 account (all good so far). One of them is old (3yrs+), and not good value any more. The other is better. I'd like to take my number from the older contract and put it on the new plan. I'm happy with the old plan...

Resolved! Pass on my phone to my daughter

Hi,I've just upgraded to an iPhone5 SE and got a new SIM as part of my upgrade. I'd like to pass on my old iPhone 5S to my daughter. I want to get her a PAYG SIM (I'd put her on a monthly contract, but college student + contract = huge bill). Can I o...

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