Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 refresh - changing handset only

I want to swap my iPhone 5c and get an iPhone 5s instead. I'm on O2 refresh and it says i can change phones whenever i want and keep my tariff which is what I want to do. How much will it cost me to keep everything but change to an iPhone 5s? I've ha...

open code

Hi allSo got a new xperia z1 compact. Fantastic. Was told I could have the open discount as I am nhs staff. Did not see it applied to bill. Went to ormskirk O2 store. Helpful lady acquired code on my phone, but then seemed to apply the code on her ph...

Resolved! Pay and go

I bought a pay and go phone as a spare for my husband but can't get it to top up, have tried by phone also online and keeps telling me something's gone wrong , can anyone help please

Resolved! Texts to notify me of missed calls

Just lately I've started to get a text Every time some one rings me to tell me I've missed a call while I was on the phone how can I stop this because I hate it if it's important enough I'm sure they will ring back later lolAlso I sent off a request ...

Resolved! Upgrade or wait?

So I have an iPhone 4S I've had pretty much an iPhone ever since they have come out from 3G 3GS 4 and now iPhone 4S I can now upgrade and want an iPhone again but feel that the models are pretty much the same with just afew differences.So been lookin...

Resolved! o2 contract finish help

Hi all,I'm not sure if this is the right place to ask but i want to completely cancel my contract and move to different provider when it ends. I've heard that i need to ring them and cancel it within 30 days? It says my contract renewal date is the 2...

Resolved! Compensation

Will O2 be offering compensation for the loss of signal caused by the storms? Whilst it is no-ones fault to pay a monthly fee and having just been told that those fees are going up 3 days unable to use the phone for anything it poor. Luckily I have a...

Resolved! I am on Pay as You Go Go Go but appear to be being charged.

My account was set up yesterday (28 February) on Pay as You Go Go Go for £10 a month. I have checked my account and it seems I am being charged for the texts I have sent so far. Why?

Resolved! Not taking money out of Balance

Hi I was wondering why my £10 for PAYG Go Go hasn't been taken out of my balance. I converted some of my rewards to balance this morning, and it still hasnt taken anything out to pay for my tarriff. Doesn't O2 accept rewards balance as a payment?

O2 Increase Prices for Pre and Post 23rd January 2014 contracts

O2 have found a loophole around the OFCOM ruling it would seem and have announced an increase of 2.7% with effect from 1st March 2014 for ALL customers regardless of whether you signed up before or after the ruling came into effect. Standard tariff c...

O2

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