Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Navigating website

o2 must employ someone just to make website as difficult as possible to navigate and useless if you get there !

Resolved! O2 Debt Collection issues

Hi, Can anyone help with this?Last year I ran up a large phone bill with O2 which I was unable to pay. It was passed to Wescot, a debt collection recovery agency, and I entered an agreement with them to pay £30 per month. I did this each month and di...

Unable to receive Incominig call and Text message (disrupted service after new porting)

I have now been with O2 for 10 days and only got 1 day of full services. Since submitting my PAC for porting my old number from EE, I have had nothing short of a nightmare and seems no one at O2 is capable of sorting this out. 14th Aug 2016 - Bought ...

iPhone data roaming in Spain

Hi all, I have an iPhone with a pay monthly sim and my problem is that it's data roaming doesn't work at all (can't connect to data service, voice and texting works perfectly). I am in Spain now and the roaming works perfectly fine on the same sim bu...

Resolved! Going travelling and i still have 6 months left on my contract

Hello, I'm going away travelling for 7 months in January 2017, but my contract doesn't expire until June 2017. Is it possible for me to downgrade my contract to a pay as you go sim (i'm guessing I have to pay off the device plan), which I'd then be a...

Resolved! travelling and then moving abroad - phone contract advice (for a technophobe)

Hello all, I'm setting off for 3 months in central america in October 2017, before then flying to NZ in January 2017, for an unknown period of time, but for at least a year. I am a complete technophobe when it comes to phones / contracts and understa...

Resolved! Cancelling my contract

I have tried phoning the 202 number twice, waited 20 minutes both times and both times once I got through to an adviser they put the phone down on me. I want to cancel my contract as I've finished the payments for it. How can I cancel it without havi...

Resolved! Is There a Charge For Unanswered Calls?

I have a basic mobile phone that I keep for emergencies on my bike. Today I got a new phone as I decided to retire the old 20 year old Nokia! When I had changed the sim over to the new phone, I rang my home number to check that it was working but can...

Resolved! Halesowen - "Sorry a phone mast in this area isn't working"

Hi, Both my wife and I are on 02 and haven't had any problems before. However, there seems to be an issue with a mast not working. We have the TU app, but thats not much use when you leave your home. Appreciate that things go faulty, that's life, but...

Resolved! O2 Travel Daily charge for text messages failure to send

Will anyone be charged for this? such as attempting to send a message to 10086 won't success because pressing the wrong SIM when sending the message.

O2

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